A nonprofit developer focused on creating and sustaining affordable housing communities.
Assist community manager with leasing, compliance, rent collection, and resident services
9 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Cleveland, OH
Onsite
Company Size
300 Employees
Service Specialisms
Affordable Housing Development
Real Estate Development
Community Development
Urban Planning
Construction Management
Property Development
Sector Specialisms
Residential
Commercial
Mixed-income Housing
Affordable Housing
Community Development
Retail Landlord
Neighborhood Investment
Property Management
Role
Description
invoice entry
rent collection
market analysis
unit inspection
applicant screening
compliance reporting
Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
Participates in all aspects of managing a property, include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
Handles resident issues and concerns, partnering with Community Manager as needed.
Keeps informed of market conditions and update competitive market analysis quarterly.
Oversees office functions, including office hours, filing, computer systems, reports, etc.
Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.
Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
Inspects market ready units for acceptance to lease and for resident move in.
Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements.
Monitors rent balances, collects rents, and sends out late or quit notices as required.
Assists n recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.
Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal. Anticipates vacancies and is proactive in attracting new tenants.
Inspects property, picks up litter, and reports issues to Service Maintenance Manager.
Requirements
customer service
microsoft office
yardi
college degree
2+ years
regulatory knowledge
Proven Excellent Customer Service skills required.
Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
Industry designations (COS, LIHTC, ARM®, etc.) preferred.
College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required.
Benefits
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Hospital & Critical Illness Insurance
Company paid Life & Disability Insurance
Employer contributions to Health Savings Accounts
Confidential, 24/7 Employee Assistance Program
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1964
Years in Operation
The company has been actively working to enhance neighborhoods and create sustainable affordable housing for over half a century.
Specializes in revitalizing communities and developing long-term, impactful housing solutions, with a focus on mixed-income developments.
Creates developments that serve as both affordable housing and community anchors by leveraging expertise in urban planning and financing.
Collaborates with local governments and partners to address housing and social needs through community redevelopment.
Notable projects include large-scale residential developments in high-need urban areas, each aimed at creating lasting positive change.
Committed to fostering strong, healthy, and economically resilient neighborhoods.
Culture + Values
To build and sustain strong communities where people of all incomes can achieve their full potential.
We hire diverse and talented people.
We empower our employees to take initiative, advance our mission, and deliver results.
We hold leaders and each other accountable for fostering inclusion, trust, and collaboration.
Environment + Sustainability
20% Energy Reduction
SAHF Big Reach Commitment
Aim to reduce energy intensity of portfolio by 20% from 2010 baseline by 2020.
$2.5B Investment
Project Financing for Developments
Over $2.5 billion spent on constructing and preserving affordable/mixed-income housing developments.
10,000 Apartments
Managed Nationwide
Owning/managing over 10,000 apartments across 14 states and DC, enabling large-scale sustainability improvements.
320+ Developments
Affordable Housing Portfolio
Constructing and preserving more than 320 affordable and mixed-income housing developments.
Uses improved operations & maintenance, resident engagement, appliance/equipment upgrades, whole‑building retrofits and renewable energy to meet energy‑savings goals
Inclusion & Diversity
2,000 Residents
Job Placements
Approximately 2,000 residents have been placed in jobs through the company's efforts.
$16.7M Returned
Tax Credit/Asset Building
Returns $16.7 million annually through Earned Income Tax Credit and Asset-Building campaigns.
Mission to build communities where people of all incomes can thrive (emphasis on socioeconomic inclusion)
Leadership & staff demographics (GuideStar 2023): leadership identified as White/Caucasian male, heterosexual, without disability
Collaborates with neighborhood groups, residents, public/private agencies to coordinate access to support services