Validation Assistant - 6 month FTC Newmarket
Sms
Validate job details, contacts and access notes to ensure accurate scheduling and reduce aborts.
8 days ago ago
Junior (1-3 years)
Part Time
Newmarket, England, United Kingdom
Hybrid
Company Size
1,500 Employees
Service Specialisms
Engineering
Construction Services
Project Management
Technical Services
Sector Specialisms
Industrial
Commercial
Residential
Utility
Telecoms
Electrical Infrastructure
Gas Infrastructure
Water Infrastructure
Role
What you would be doing
data verification
record update
job validation
contact confirmation
system update
audit logging
- Correct any erroneous or missing information in the system.
- Verify that customer records include correct service details, instructions, and any special requirements.
- Review all D-5 jobs that were previously aborted to assess current viability.
- Contact all commercial customers with jobs scheduled at D-5 to confirm job details and ensure data accuracy (Emails and calls)
- Review all access notes within scheduled jobs to confirm clarity, accuracy, and relevance.
- Cross-check contact details against internal systems and trusted external sources to confirm accuracy.
- Identify and flag jobs that cannot proceed due to missing information, customer unavailability, or outstanding blockers.
- Suppress or cancel jobs where required and ensure all actions are clearly documented for traceability.
- Review all scheduled jobs at D-5 to ensure phone numbers and contact details meet required formatting standards (11 digits).
- Ensure all customer records are thoroughly updated with accurate contact information, service details, and any relevant special instructions.
- Ensure information is consistent and provides engineers with clear onsite guidance.
- Accurately update internal systems with all revised or validated information.
- Log all communications and verification activities for auditing and compliance.
- Review validated jobs from the previous day and update the validation log with completion status. For any jobs that are aborted, investigate and record the specific reason to support continuous improvement.
- Identify and flag outdated, unclear, or unnecessary access notes for revision or removal.
What you bring
electricity
gcse english
gcse maths
communication
organised
detail
- Strong communication skills, particularly in customer-facing phone interactions.
- Ability to identify and escalate potential issues proactively.
- Excellent attention to detail and data accuracy.
- Experience in administrative or scheduling systems preferred.
- GSCE’s (or equivalent) in English and Mathematics
- Organised, methodical, and able to work to pre-dispatch timeframes.
- Electricity Industry Experience (Essential)
- Life Insurance (4 x annual salary)
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options (for some positions).
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
- Pension matching scheme (up to 5% of salary)
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
Information not given or found
Interview process
- in-person interviews
Information not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded with a vision to provide cutting-edge energy and infrastructure solutions across industries.
- Specialises in the design, delivery, and maintenance of energy, infrastructure, and industrial services.
- Has worked on diverse projects, including renewable energy installations, complex infrastructure builds, and utility management.
- Known for delivering innovative solutions in energy efficiency, sustainability, and asset management.
- Excels in both large-scale industrial operations and smaller, high-impact infrastructure projects.
- Serves clients across multiple continents with tailored solutions.
- Continuously evolving to meet the challenges of modern infrastructure and energy needs.
- Safety: Take care of your wellbeing and others; Take ownership and responsibility; Be aware; Report and action
- Sustainability: Make greener decisions; Build an enjoyable and healthy working environment; Positive towards change; Encourage others to act sustainably
- Customer Excellence: Listen and respect; Go the extra mile; Be polite; Show empathy
- Innovation: Share and encourage new ideas; Find solutions; Be creative; Think for the future
- Pride: Celebrate our differences; Be trustworthy; Give praise and recognition; Work to the best of your ability; Work as one team
2030 Net Zero Target
Carbon Neutrality Ambition
The company aims to achieve net zero emissions for Scope 1 and Scope 2 by 2030 through significant reductions in fleet and building emissions.
76,800 tCO2e Mitigated
Emissions Reduction Through Services
The company has mitigated over 76,800 tonnes of CO2 equivalent emissions in 2023 through its services, demonstrating a substantial environmental impact.
50% Green Revenue
Green Economy Achievement
Over 50% of the company's revenues are derived from green services, earning it the London Stock Exchange Green Economy Mark for three consecutive years.
60% Emissions Reduction
Cardiff Office Efficiency
The Cardiff office upgrades have resulted in over a 60% reduction in emissions on-site, showcasing significant energy efficiency improvements.
- All company cars replaced with PHEV or EV by end of lifecycle; 100 mild hybrid EVs + 1 pure EV van deployed by March 2023
- Grid-scale battery storage driving decarbonisation
- London Stock Exchange Green Economy Mark awarded for >50% revenues from green services (third consecutive year)
- Signatory to The Climate Pledge (regular reporting, carbon elimination, credible offsets)
- Post-2030 ambition: target Scope 3 emissions reduction to become carbon negative
Over 1,000 Staff
Diverse Workforce
The company employs over 1,000 individuals from diverse backgrounds, including differences in ethnicity, religion, sexual orientation, and more.
- Formal EDI policy, induction e‑learning and membership of Disability Confident Employer, Mindful Employer, Employers Network for Equality & Inclusion
- New behaviour added under ‘Pride’ value: “We are all uniquely different, something we can celebrate together”
- Launched employee engagement competition and new EDI initiatives to embed celebration of difference
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