Concierge

Description

• Ensures a first impression of great customer service by cordially greeting prospective residents and on-site inquiries.
• keeps up local knowledge and information sources relevant to the needs of residents, such as transportation, entertainment, and facilities.
• Respects residents and others, responds politely to inquiries from the team and residents, handles complaints with caution
• Report any known accidents or violations of Company policy, safety hazards, or any unusual occurrences to the local manager in a timely manner.
• Advise and remind residents and guests of any appropriate rules and regulations established by the property management.
• Answer and complete all resident requests, phone calls, questions, or concerns.
• And you may be asked by local management to complete small cleaning or maintenance tasks or other special projects.
• Maintain a neat and orderly Desk at all times, free of debris and trash.
• Helps with community arrangements, such as the moving-in and moving-out procedures
• Greet Residents, Guests, and Visitors
• Follow property-specific systems to receive and sign for deliveries to ensure efficient delivery to residents.
• May be asked by local management to complete small cleaning or maintenance tasks according to the company's maintenance checklists.
• Maintain the required company standards by wearing the company uniform, stating the company greeting, answering customer questions, resolving issues, and thanking each customer upon exit.
• Oversees the delivery of all packages, recording arrival details and informing residents of them within a day.
• Document in and complete the daily shift report.
• Follow all property procedures for resident, guest, and vendor access.

Requirements

• Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet.
• Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed.
• Concierge: 1 year+
• Ability to maintain a professional and friendly demeanour when working with the residents, providing resolution as needed to resident issues.
• You are at least 18 years old.
• Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way.
• Ability to work flexible hours, including nights, weekends, and holidays
• Ability to read, comprehend, and communicate effectively both verbally and through written correspondence.
• A high school degree or GED equivalent preferred.
• Ability to work in a team environment, interacting with other employees in a professional and friendly manner.
• Customer service: 1 year+

Benefits

• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.
• Free Parking!
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• Wellness is provided according to city or state mandates
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• Flexible scheduling; paid Holidays and Wellness.

Training + Development

Interview process

Visa Sponsorship

Security clearance