Facilities Support Manager (Fixed Term Contract until 1st May 2026)
Ng Bailey
Lead a 4-person support team, manage Helpdesk, CAFM, reporting and procurement at Wembley Stadium.
23 days ago ago
£51,000
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Part Time
Wembley, England, United Kingdom
Onsite
Company Size
2,900 Employees
Service Specialisms
Facilities Services
IT Services
Engineering Design
Offsite Manufacture
Mechanical and Electrical Services
Project Management
Power Engineering
Network Infrastructure
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
cafm management
reporting
procurement
service improvement
stakeholder management
team leadership
- Provide leadership for all administrative functions, ensuring smooth cover for absence and holiday periods.
- Build strong working relationships with clients, suppliers, and internal stakeholders to drive a culture of customer service excellence.
- Identify and implement opportunities to enhance service delivery, improve efficiency, and add value to the contract.
- Lead and develop a team of 4 (2 Helpdesk and 2 Permit Office Administrators).
- Produce weekly and monthly performance reports, including KPIs, job completions, outstanding work orders, and blocked invoices.
- Act as Subject Matter Expert (SME) for CAFM, providing coaching and support to ensure consistent system usage and process compliance -
- Oversee the effective operation of the CAFM system and ensure data accuracy.
- Manage procurement and financial accountability for subcontractors, materials, spares, and consumables.
What you bring
cafm
ms excel
ms word
budgeting
math gcse
english gcse
- Have a logical and organised method to enable 100% completion of all works.
- Experience working within an FM or Building Services environment or service support leadership role.
- Must have educational qualifications in Mathematics and English Language (GCSE Grade C or above or equivalent)
- Financial awareness and confidence managing budgets and procurement, Experience of Invoice reconciliation and WiP reporting.
- Previous experience of working with a recognised CAFM system (i.e: Concept, eLogbooks, Joblogic)
- IT literate in all Microsoft packages especially Word and Excel - to produce detailed Excel and Word reports.
- 25 Days Holidays plus Bank Holidays (This will be pro rata)
- Personal development programme
- Pension with a leading provider and employer contribution
- Sick Pay
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
- Private Medical Insurance
- Personal Wellbeing and Volunteer Days
- Working hours are Monday to Friday, working 0800:1700 (1hr for lunch)
- Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
- Salary up to £51k Depending on experience + Plus Benefits
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Since 1921
Year Founded
The company traces its origins to 1921, reflecting a long history of growth and evolution in the engineering sector.
£650M Revenue
Annual Revenues
Consistently generates annual revenues in the range of £650 million, underscoring its significant presence in the market.
Over a Century
Years in Operation
With over 100 years of experience, the company has grown from a family-owned business into a national engineering leader.
- Delivers complex, large-scale projects across the UK.
- Work spans the full asset lifecycle, including engineering design, offsite manufacturing, and maintenance.
- Projects include EV charging hubs, rail signalling systems, and critical infrastructure installations.
- Specialisms cover rail, IT services, facilities management, energy, electric vehicles, and infrastructure.
- Historic headquarters at Denton Hall blend heritage architecture with modern command centre capabilities.
- Recognized for renowned apprenticeship schemes and a proprietary BIM portal showcasing digital expertise.
- We operate with integrity and honesty.
- We put safety at the heart of everything we do.
- We continuously improve and innovate.
- We act with respect and fairness towards all people.
- We build strong relationships with clients, partners, and suppliers.
- We are committed to excellence and delivering quality results.
- We work collaboratively as one team.
Net Zero by 2030
Net Zero Target
Aimed to achieve net-zero emissions by 2030.
50% Emissions Reduction
Carbon Emissions Reduction Target
Targeting a 50% reduction in carbon emissions from operations by 2025.
Zero Waste by 2025
Waste Management Goal
Committed to achieving zero waste sent to landfills by 2025.
- Commitment to sourcing sustainable materials and services.
- Continuous investment in renewable energy solutions.
20%
Female Leadership Target
Strategic goal to increase female representation in leadership roles by 2025.
- Gender parity in apprenticeship and trainee roles.
- Established a Diversity and Inclusion Steering Group to drive change.
- Implemented unconscious bias training for all employees.
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