eCommerce Coordinator

Description

• Coordinate the implementation of new website features and integrations.
• Respond to all inquiries promptly and professionally.
• Create and update training materials to assist internal and external users in navigating the website.
• Partner with Product Managers to prepare the website for new product launches or updates.
• Manage and maintain large product catalogs, including descriptions, images, specifications, and attributes.
• Collaborate with the Purchasing Department to ensure all product listings are current and enriched with accurate item data.
• Maintain and update all static content pages to ensure accurate company and product information.
• Ensure seamless connectivity between the website and ERP system for optimal performance and user experience.
• Monitor and resolve open support cases with the website hosting platform.
• Support customers in building account profiles to streamline their online purchasing experience.
• Provide exceptional customer service via phone, email, text, and in person.

Requirements

• Familiarity with content staging, preview, and publishing workflows.
• Knowledge of B2B workflows (pricing, customer groups, etc.) and catalog/category structures.
• Ability to work with bulk uploads, CSVs, and data import/export processes.
• High School Diploma or equivalent; college degree preferred.
• Experience handling and editing digital assets (images, PDFs, etc.)
• Capable of managing deadlines and multitasking in a fast-paced team environment.
• Excellent organizational skills and high attention to detail.
• Strong sense of confidentiality and discretion.
• Advanced skills in Excel, including VLOOKUP, PivotTables, and data cleansing.
• 2-5 years of experience in a similar eCommerce or product content management role.
• Experience with Product Information Management (PIM) systems.
• Professional phone etiquette and interpersonal communication skills.
• Strong familiarity with HVAC products and B2B eCommerce environments.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance