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Managing Agent Co-Ordinator
A2Dominion Group
Coordinate and support the delivery of the Managing Agents Project for effective and efficient management of external managing agents in a residential property group.
12d ago
ÂŁ29,969 - ÂŁ31,258
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Ealing, England, United Kingdom
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Property Development
Construction Services
Project Management
Design
Engineering
Technical Services
Consulting
Sector Specialisms
Residential
Property management
Supported services
Housing association services
Social housing
Housebuilding
Community services
Financial services
Role
What you would be doing
service liaison
data analysis
query resolution
stakeholder communication
team support
data management
- To effectively liaise with counterparts across the business to provide a smooth running service.
- To generate and maintain reports which provide key data on the performance of the team. In addition, you will be required to provide feedback on the data collated including trends and recommendations for improvements.
- Ensuring residents’ enquiries are responded to appropriately and service is delivered in accordance with service standards policies, procedures, statutory regulations and relevant Codes of Practice.
- Support the managing agent project team with their workload by managing the communications from key stakeholders including third party owners; managing agents; and internal operational teams.
- Responsible for resolving low level resident queries promptly, including liaison with the A2Dominion Operational Teams.
- Provide assistance and support to other roles in the team to cover staff shortages or high level demand.
- To assist with the collation and storage of data ensuring it is accessible by the team and wider business. This will include liaison with multiple internal teams who hold an interest in the data.
What you bring
rics
block management
customer service
interpersonal
organised
attention to detail
- Hold (or working towards) a professional qualification such as RICS (Royal Institution of Chartered Surveyors), ARLA Property mark, TPI (The Property Institute (Formerly IRPM)), or CIH (Chartered Institute of Housing).
- Able to prioritise and work in an organised manner
- High Attention to detail
- To deliver excellent standards and performance in relation to customer service, regulatory and legal compliance, best practice and innovation, specifically in the areas of:
- Ability to work effectively under pressure and to meet deadlines and targets.
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
- Excellent interpersonal skills and ability to work collaboratively with stakeholders and colleagues.
- Excellent communication skills, both verbally and written.
- Good understanding of leasehold block management in the private sector and working with managing agents both directly employed and appointed by superior landlords
- Accurate interpretation of financial data / service charge statements
- Flexible working
- Up to 8% contributory pension
- Investment in your learning and development.
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- existence of relevant qualifications
- leasehold block management experience
- crb checks for working with vulnerable groups (if applicable)
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Company
Overview
60+ Years
Experience and Legacy
Established over 60 years ago, the company has built a strong reputation for delivering high-quality residential and commercial projects.
- A leading property development and management company focused on creating sustainable and high-quality homes and communities.
- Offers services across residential, commercial, and mixed-use developments, including affordable housing and urban regeneration projects.
- Operates in multiple regions, partnering with local authorities and private developers.
- Residential developments range from affordable housing to premium homes, with a focus on sustainability.
- Commercial projects include office buildings, retail spaces, and mixed-use developments that foster vibrant communities and contribute to local economies.
- Expertise spans infrastructure, energy, and utilities, providing a comprehensive approach to property development.
- Known for transforming derelict sites into thriving communities with modern amenities.
- Caring by nature: we put people at the heart of everything we do. We treat everyone as individuals and always seek to do the right thing.
- Working better together: we collaborate and create opportunities to innovate and improve. We empower people to achieve great results together and we take responsibility for our actions.
- Thinking for tomorrow: we understand and anticipate long‑term needs and expectations. We take care to manage the lasting impact we have on everything around us.
Net zero by 2050
Emissions Target
Committed to achieving net zero emissions by 2050.
100% new homes EPC C
Energy Efficiency
All new homes completed in 2023/24 achieved an EPC rating of C or above.
95% waste diverted
Waste Management
95% of building waste was diverted from landfill.
Zero Scope 2 emissions
Renewable Energy
All electricity for offices and communal supplies comes from renewable sources.
- Over 80% of all homes now rated EPC C or above (up from 56% five years ago).
- 40% reduction in Scope 1 emissions between 2021/22 and 2023/24.
- In 2023/24, 97% of new homes were affordable or social housing.
- £3 million invested to upgrade 107 homes (May 2024–May 2025) — part of plan to get all homes to EPC C by 2030.
- Programme underway to upgrade 5,000 homes over next five years to at least EPC C.
50% Women
on Senior Roles Shortlist
50% of women are included in the shortlist for senior roles, reflecting the company's commitment to gender diversity in leadership.
Top 16%
Investors in People Gold Standard
The company retains its Investors in People Gold Standard accreditation, placing it in the top 16% of UK organizations recognized for exceptional employee engagement and development.
100% Maternity Pay
for First 13 Weeks
The company offers 100% maternity pay for the first 13 weeks of leave, providing a credible family benefit to support new mothers.
- Group pays the Real Living Wage to all employees and contractors.
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