Senior IT Infrastructure Analyst[1153818]

Description

• Manage supplier and vendor relationships, identifying opportunities for improvement.
• Support the planning and delivery of IT projects, ensuring service desk readiness and resource planning.
• Collaborate with the Head of IT to identify and implement service improvements, automation opportunities and digital initiatives.
• Ensure System Integrity, Data Protection, Security, Backup and Disaster Recovery are appropriate for WGM's needs.
• You will coach and develop the IT Infrastructure team to support their individual and collective professional development.
• Lead the IT Infrastructure team to ensure timely and effective delivery of complex IT Infrastructure Projects.
• Act as an escalation point for complex or high-priority issues, ensuring prompt resolution and clear communication.
• Assess system performance and recommend improvements where possible.
• Monitor and report on IT infrastructure performance against agreed KPIs and SLAs, ensuring alignment with ITIL best practices.
• Manage stakeholder relationships, identifying opportunities for improvement.
• Facilitate regular team meetings and 1:1s to support staff development and engagement.

Requirements

Benefits

• Salary sacrifice – (Electric vehicle scheme, annual leave purchase & cycle to work).
• 32 days holiday, increasing to 36 based on length of service.
• Enhanced maternity & paternity Leave.
• Enhanced pension scheme.
• Life assurance scheme.
• Employee discount programme.
• Remote & hybrid working options (subject to role requirements).
• Company sick pay (available after qualifying period).

Training + Development

Interview process

Visa Sponsorship

Security clearance