Description

Under general direction, the Service Business Manager leads a truck‑based service operation, expanding labor and material revenue, gross margin, and service asset performance. They deploy standardized tools, systems, and support for the Service Team, manage resources to maximize customer satisfaction, and improve productivity and profitability. The role also recruits, develops, and retains employees while ensuring overall operational excellence and service growth.

The manager sets and monitors goals for team growth and profitability, leads the Service Team to maintain productivity, consistency, and quality, and handles warranty issue closures. They manage customer relationships, drive issue resolution, assist with monthly forecasting and overhead account management, and maintain optimal staffing through labor forecasting and planning. Responsibilities include recruiting, hiring, retaining staff, creating performance plans, conducting quarterly one‑on‑ones and annual reviews, approving timesheets, and ensuring timely completion of checklists, debriefings, and safety near‑miss reports.

Additional duties involve managing bookings, accounts payable and receivable, overseeing safety performance and program compliance, and supporting the Service Team in identifying change‑order opportunities. The manager cultivates long‑term relationships with contractors, clients, consultants, and subcontractors.

Johnson Controls enhances the intelligence of buildings, delivering safer, more comfortable, efficient, and sustainable environments that allow customers to focus on their core missions.

• Manage truck‑based service operation to grow revenue, margin, and assets.
• Deploy standardized tools and systems for the Service Team.
• Recruit, develop, and retain staff while ensuring operational excellence.
• Set and monitor team growth and profitability goals.
• Lead productivity, consistency, and quality initiatives.
• Resolve warranty issues and maintain customer relationships.
• Forecast overhead, manage staffing levels, and approve timesheets.
• Oversee safety performance and compliance programs.
• Identify change‑order opportunities for additional work.
• Build long‑term relationships with contractors, clients, and consultants.

Requirements

Successful candidates communicate effectively with internal and external customers, both verbally and in writing, and take ownership of issues and resolutions. They can handle a large, diverse set of tasks with tact, cooperation, and persistence, and adapt priorities as objectives change. Strong organizational, time‑management, and customer‑focus skills are essential.

Required qualifications include a college degree or equivalent and at least ten years of HVAC experience. Preferred qualifications are a technical bachelor’s degree, five years of supervisory experience, 1‑2 years of site coordination or project management, five years of field HVAC or building controls experience, and proficiency with service management and financial accounting software. Excellent communication, Microsoft Office, and interpersonal skills are also required.

• Require college degree (or equivalent) and 10+ years HVAC experience.
• Prefer technical bachelor's, 5 years supervisory, and project management experience.
• Require proficiency with service management and financial accounting software.

Benefits

The position offers a competitive salary range of $89,000‑$127,000, a performance‑based bonus, and a comprehensive benefits package. Johnson Controls is an equal opportunity employer and provides accommodations for applicants with disabilities.

• Offer $89k‑$127k salary, performance bonus, and comprehensive benefits.

Training + Development

Interview process

Visa Sponsorship

Security clearance