Cloud‑based SaaS platform powering back‑office, scheduling, dispatch, invoicing and marketing for trades businesses.
Ready to be a Titan? As a CSM Team Customer Success Manager at ServiceTitan, you will ensure customers’ success and satisfaction by building strong relationships, understanding their needs, and empowering them to achieve big goals with our platform. You will act as the preferred point of contact for a designated list of accounts, optimizing their use of ServiceTitan to drive business results, retention, and revenue growth.
You will own approximately 100 accounts, maintaining senior‑level relationships and exceeding expectations. Your day will involve both reactive support—responding to inquiries and resolving issues quickly—and proactive outreach to understand goals, remove roadblocks, and drive adoption. By analyzing usage data, you will design targeted campaigns, monitor account health, mitigate churn risk, provide product training, and create advocacy through high NPS and success stories. You’ll also manage complex projects, document interactions, and lead renewal and up‑selling discussions.
We are looking for candidates with at least two years of experience in customer‑facing roles such as customer success, account management, or sales. The ideal person has a ROI‑driven mindset, strong de‑escalation and problem‑solving abilities, and excellent written and verbal communication skills. You must be a self‑starter who thrives in a fast‑paced, remote environment, can multitask across projects, and shows empathy and a customer‑focused approach.
Preferred experience includes project management, sales, data or business performance analytics, and familiarity with tools like Salesforce, Gainsight, Tableau, and ServiceTitan workflows. Working PST/MST hours and being comfortable with phone‑based interactions are also advantageous.
ServiceTitan values a human‑first culture that celebrates individuality, diversity, and inclusive perspectives. We encourage applicants from under‑represented groups to apply, and we are committed to fair, equitable compensation and a supportive environment.
The role offers a salary range of $58,400 – $78,100 (U.S.), plus annual bonus, equity, and a comprehensive benefits suite. Benefits include flexible time off, learning and development programs, health coverage, 401(k) match, parental and fertility support, telehealth, pet insurance, legal advisory, and various employee recognition programs.