Field Service Manager, Heavy

Description

• Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
• Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
• Team manage & dispatch Field Service department consisting of 19 field technician personnel.
• Develop long range plans and budgets for growing the service business.
• Work with field personnel, PSSRs, and customers in support of opening work orders and seeing them through to invoice
• Oversee technician productivity and performance including conducting annual reviews, administering disciplinary action as necessary, promoting safety in the workplace and helping to lead technical and professional development.

Requirements

• Knowledge of safety requirements and protocols, following company General Safe Work Practices as well as enforcing those practices.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• 2-4 year college degree in business or 2 years’ experience in service related setting, Caterpillar Heavy Equipment experience necessary.
• Experience in DBS, SIS, Vision Link, Service & Equipment Link networks is recommended.
• Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
• Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
• Demonstrate strong customer communication & developmental skills as well as the ability to manage and motivate a large, diverse workforce.
• Ability to write professional business communication by email or letter is required.
• Must be able to work in a fast paced environment and willing to work extra hours when needed. Must be able to lift 75lbs.

Benefits

• Paid Holidays
• Health, Dental, Vision, Disability, and Life Insurance
• Paid Time Off Prorated 80 hours of PTO + 1 Floating Holiday
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Education Assistance
• Voluntary Benefits Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection
• Paid Parental Leave and Funeral Leave

Training + Development

Interview process

Visa Sponsorship

Security clearance