Facilities Administrator

Description

• Support the Operational Teams with potential complaint situations and make effective steps to avoid and or resolve these situations and issue reporting.
• Identify client requirements through telephone, CAFM Helpdesk system, and e-mail communications. Raise and manage to completion PPM and reactive Work Orders in the CAFM System to deliver KPIs.
• Ordering of goods for office services- uniform, cleaning consumables & equipment, stationery, H&S items etc.
• Take ownership of managing Work Orders from the first telephone call through to client feedback following completed works and manage electronic filing.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned promptly. Respond to queries, amend data, and re-issue tasks as required.
• Develop strong relationships with the client, direct customers, colleagues, and subcontractors, sharing knowledge and experience with the wider team.
• Support Finance Administrator with invoicing.
• Produce Quotations, chase approvals and arrange for work to be carried out via raising Purchase Orders to subcontractors and arranging for access to the Site.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Maintain paperwork and folders associated with the facilities department timesheets and delivery notes etc.
• Achieve closure of Work Orders to financial deadlines to ensure prompt payment.
• Progress both colleagues and suppliers to ensure that Equans SLAs are met.
• Carry out monitoring of data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLA's.
• Use your knowledge of a facilities environment to assign the best resources to the type of work being requested, overcome obstacles to completion, and proactively update stakeholders on the progress of works.
• Record and respond to Compliments and Complaints.
• Identify improvements to standard procedures to ensure that controls exist, and information is shared to proactively protect against risks/service failure.

Requirements

• Smart, presentable appearance.
• Have good people management, leadership, decision-making, and communication skills.
• Adaptable and flexible approach.
• Result Driven and the ability to plan, organise and work independently.
• Experience in delivering excellent customer service in a client-facing environment.
• Must have Administration experience.
• Be resilient under pressure and be able to converse confidently with staff, suppliers, and customers at all levels.
• Experience of working in a diverse, busy, and challenging environment.
• Effective organisational skills.

Benefits

• Generous holiday allowance.
• Season ticket loan.
• Employee assistance programme.
• Cycle to work scheme.
• 2 paid volunteering days a year.
• Company share scheme.

Training + Development

Interview process

Visa Sponsorship

Security clearance