Support the Operational Teams with potential complaint situations and make effective steps to avoid and or resolve these situations and issue reporting.
Identify client requirements through telephone, CAFM Helpdesk system, and e-mail communications. Raise and manage to completion PPM and reactive Work Orders in the CAFM System to deliver KPIs.
Ordering of goods for office services- uniform, cleaning consumables & equipment, stationery, H&S items etc.
Take ownership of managing Work Orders from the first telephone call through to client feedback following completed works and manage electronic filing.
Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned promptly. Respond to queries, amend data, and re-issue tasks as required.
Develop strong relationships with the client, direct customers, colleagues, and subcontractors, sharing knowledge and experience with the wider team.
Support Finance Administrator with invoicing.
Produce Quotations, chase approvals and arrange for work to be carried out via raising Purchase Orders to subcontractors and arranging for access to the Site.
Liaise with wider team members to ensure the best resolution, consistent with the contract.
Maintain paperwork and folders associated with the facilities department timesheets and delivery notes etc.
Achieve closure of Work Orders to financial deadlines to ensure prompt payment.
Progress both colleagues and suppliers to ensure that Equans SLAs are met.
Carry out monitoring of data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLA's.
Use your knowledge of a facilities environment to assign the best resources to the type of work being requested, overcome obstacles to completion, and proactively update stakeholders on the progress of works.
Record and respond to Compliments and Complaints.
Identify improvements to standard procedures to ensure that controls exist, and information is shared to proactively protect against risks/service failure.
Requirements
people management
leadership
decision‑making
communication
customer service
administration
Smart, presentable appearance.
Have good people management, leadership, decision-making, and communication skills.
Adaptable and flexible approach.
Result Driven and the ability to plan, organise and work independently.
Experience in delivering excellent customer service in a client-facing environment.
Must have Administration experience.
Be resilient under pressure and be able to converse confidently with staff, suppliers, and customers at all levels.
Experience of working in a diverse, busy, and challenging environment.
Effective organisational skills.
Benefits
Generous holiday allowance.
Season ticket loan.
Employee assistance programme.
Cycle to work scheme.
2 paid volunteering days a year.
Company share scheme.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
security vetting check required
may require disclosure check
Company
Overview
€19.2B turnover
Global revenue
The company operates as part of a global powerhouse with a significant financial footprint.
20 countries
Global presence
The company's reach extends across 20 countries worldwide.
£2B revenue
UK & Ireland operations
The UK arm contributes significantly to the company's global operations.
2021 launch
UK rebrand
The company rebranded in the UK to focus on technical and energy services.
It’s part of a global powerhouse operating in 20 countries with a €19.2 billion turnover in 2024.
In the UK & Ireland, the company delivers multi‑disciplinary projects—from town regeneration to smart energy systems.
Expertise spans technical services, facilities management, low‑carbon energy, green mobility, district energy and decentralised renewables.
Typical projects include hospital energy upgrades, heat networks at universities, public sector building retrofits and urban regeneration schemes.
A standout fact: it rebranded from ENGIE in mid‑2021 to sharpen focus and agility in technical and energy services.
Now led by a locally appointed CEO, it combines global scale with regional delivery—blending international muscle with UK‑Ireland focus.
Culture + Values
3,000-Vehicle Fleet
Electrified Fleet
Fleet electrification initiative to phase out diesel generators.
10,000 Trees Planted
Tree Planting Initiative
Initiative to promote biodiversity through tree planting at customer and community sites.
ISO 14001, ISO 9001, ISO 45001
Certified Management Systems
Certifications for quality, environment, and safety management systems.
Right Answer (ANS)
Mission Focus
Mission to provide the 'Right Answer' to customer needs through innovative solutions.
Robustness and performance underpinned by highest ethical standards at all times
Core shared values: respect, integrity, and responsibility
Safety First programme aiming for zero fatalities & serious accidents
Leaders set example by embedding safety in decision-making and site visits
Equans Tree Fund: planted over 10,000 trees at customer and community sites
#ProudtoMakeitReal – delivering “real solutions” supporting greener, efficient, connected world
Environment + Sustainability
Net Zero by 2035
Climate Commitments
Aiming for Scope 1 and 2 emissions neutrality by 2035, with Scope 3 targets set for 2050 and a 52% reduction by 2030.
3,000 Electrified Vehicles
Clean Fleet
Transitioning to an electrified fleet of 3,000 vehicles and phasing out diesel generators to improve air quality.
10,000 Trees Planted
Reforestation Efforts
Over 10,000 trees have been planted since 2019 through the Tree Fund initiative.
Over 2 Mt CO₂ Savings
Carbon Reduction Impact
The Carbon Shift initiative has identified over 2 million tonnes of CO₂ savings, along with £500 million in client cost savings and £400 million in public funding.
SBTi validation confirms alignment with the 1.5°C Paris Agreement trajectory.
Holds ISO 14001 certification for environmental management, supported by ISO 9001 and ISO 45001 standards.
Waste reduction through circular-economy partnerships and closed-loop recycling training programs.
Provides smart building solutions, EV infrastructure, water-usage reduction, and biodiversity safeguards.
Follows an integrated ESG ('Planet') strategy, with quarterly reporting via the IMPACT Manifesto governance framework.
Inclusion & Diversity
DE&I vision: “enable a culture which values difference and delivers fairness for all”
“Be Yourself” strategy structured around six pillars: Inclusive Culture; Leadership & Governance; The Talent Journey; Policies & Ways of Working; Community & Supply Chain; Driving Performance
Six employee‑led networks: AccessAbility; Encompass (LGBTQ+); RISE (ethnic minorities); Veterans & Reservists; Women Together; Working Parents; plus Young Professionals
External partnerships: Business in the Community, Business Disability Forum, Inclusive Employers, Stonewall
Annual objective‑setting includes mandatory DE&I goals for all employees
Executive sponsorship via CFO and Head of DE&I; accountability embedded in governance
Focus on attracting, recruiting, developing and retaining diverse talent for high‑performing culture