Facility Services Coordinator

Description

• Perform scheduled PM checks of First Aid Kits, AED’s and Fire Extinguishers
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required
• Invoicing receipting and reconciliation.
• Process Fedex packages
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Submit and monitor workorders for Lab building
• Support in the provision of building access cards to staff and contractors.
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Meet and greet clients and visitors
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
• Submit and monitor work orders with landlord
• Maintain distribution lists.

Requirements

• Strong demonstrated experience working in a Customer Service Center environment
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization
• Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
• Preform 1 tier support for printer and plotter issues
• Demonstrated understanding of customer service principles
• Demonstrated attention for detail and grammar
• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.

Benefits

• Backup for receptionist during lunch and PTO

Training + Development

Interview process

Visa Sponsorship

Security clearance