Field Service Engineer (Analytical Instruments)

Description

• Perform tasks requiring manual dexterity during tool use, handling small parts, and repair procedures
• Maintain admin duties, parts inventory, and relevant trainings
• Regularly work around machines, electrical equipment, chemicals, and within industrial facilities
• Drive a motor vehicle - significant time each day in the car driving to customer sites
• Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
• Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
• Work in industrial environments where background noise may be present
• Travel to customer sites and perform PM and related services on TOC equipment
• Work at a variety of customer sites including outdoor industrial installations, clean rooms and laboratory environments requiring the use of clean suits/smocks
• Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services
• Take customer calls, participate in territory sales rhythm calls, and service team meetings
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies
• Write clear and concise reports for customers
• Stand, sit, stoop, kneel, crouch, or crawl

Requirements

Job SummaryThe Field Service Engineer (FSE) will provide routine to complex field service support for customer sitespredominantly within Northern California, and the greater San Francisco Bay area. Support will includemaintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. This position will require residency in the Greater San Francisco or San Jose area and within 1-hour drive of either SFO or SJC International Airports. Position will occasionally provide field service support for other customers within Canada and the US.

Key CharacteristicsWe are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. An ideal candidate would organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a customer facing candidate that is technically competent, communicates well, strong work ethic, strong customer service and hasprevious work experience in a technical field support role, customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will notsponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

• Ability to make good business decisions based on risk-reward analysis and business objectives
• Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education
• Strong technical, mathematical and customer service skills
• Reach with hands and arms, below and above shoulder height
• Ability to meet deadlines and commitments
• Ability to communicate effectively and contribute within a commercial team environment
• Able to prioritize various tasks such as service of multiple instruments and administrative duties
• Ability to learn applicable company procedures within a reasonable time from start of employment
• Strong and concise verbal and written communication skills
• Self-motivated, with the ability to drive projects to completion with minimal oversight
• Associate degree in a Science, Technical, or Engineering discipline; or equivalent education
• Computer proficiency with a minimum of word processing, spreadsheets, and basic network and data base knowledge
• General knowledge of electrical equipment, chemistry, and safety
• Maintain driver’s license and a good driving record
• Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment
• Close vision, color vision, depth perception, and ability to adjust focus
• Air travel required to reach customer destinations and back up support of other areas
• With at least 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
• Use of laptop and mobile systems
• Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
• Regularly lift and/or move up to 30 pounds. Frequently lift and/or move up to 50 pounds
• Troubleshooting and problem-solving skills, ability to use processes to find root cause
• Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
• With at least 1-year work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
• Ability and willingness to travel to customer’s sites requiring overnight stays approximately 30 to 60% of the time, with short notice as required to perform services and to fulfill contractual response time commitments
• Ability and willingness to work a flexible schedule based on customer needs

Benefits

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build strongercommunities. We’re an organization that champions diversity and inclusion at every rung of the ladderand are proud to be an equal opportunity workplace. Because our people are our greatest assets, wealso offer competitive compensation and benefits that include:● Compensation - The salary range is tied to the market for similarly benchmarked roles. The range isnot an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills,experience, and market conditions, as well as internal peer equity. Depending upon all the precedingconsiderations for the final selected individual candidate, the offer may be lower or higher than thestated range: USD $34- $38 hourly● Medical, Dental, & Vision Insurance Starting Day 1!● Life Insurance● Paid Time Off● Paid Holidays● Parental Leave● 401(k) Plan - 3% default contribution plus matching!● Flexible Spending & Health Saving Accounts● AD&D Insurance● Disability Insurance● Tuition Reimbursement

Working Conditions

• Domestic travel 70%
• Special projects and new hire training as assigned by supervisors

Training + Development

Interview process

Visa Sponsorship

Security clearance