Vice President of Service Ops

Description

• Support strategic initiatives aimed at transformational growth and brand expansion in alignment with global objectives.
• Implement standardized service processes and digital tools to improve efficiency and consistency.
• Expand market share and penetrate new industries through service excellence.
• Collaborate with cross-functional teams to align service strategies by product and market served.
• Lead the Americas service organization to meet operational and financial targets.
• Represent the Americas region in global forums and legal entities on service-related matters.
• Lead and develop regional service teams to drive performance and customer satisfaction while conducting business at the safest possible level on Kelvion and customer sites.
• Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Vision and Values, Operational Framework
• Expand service capabilities and geographic reach in the Americas to meet customer demand, to include use of channel partners for regional field service support.
• Interact directly with customers at multiple levels, CEO to shop floor, in representing Kelvion while driving customer satisfaction and future business opportunities.
• Foster people development and drive talent retention within service operations.
• Deliver monthly, quarterly, and annual service revenue and margin targets.
• To ensure Kelvion’s Standard of Excellence, which includes quality, is incorporated into every product we produce.
• Enhance organizational structure to scale the organization for future growth.
• Maximize utilization of service capabilities and infrastructure.

Requirements

• Hands-on leadership style with strategic vision and tactical execution capabilities.
• Strong track record of delivering revenue targets in competitive markets.
• 10 plus years of experience in operations, leading others in a medium-sized, global organization—preferably in industrial or manufacturing environments.
• Skilled in managing and closing large-scale service projects.
• Willingness to travel across the Americas as needed.
• Change agent with the ability to integrate into existing teams while driving transformation.
• Bachelor’s Degree from an accredited university program
• Experience working in matrix organizations; exposure to international work environments is a plus.
• Deep understanding of service delivery processes and customer lifecycle management, to include experience with service overhaul programs, service parts sales and field service support.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance