Support strategic initiatives aimed at transformational growth and brand expansion in alignment with global objectives.
Implement standardized service processes and digital tools to improve efficiency and consistency.
Expand market share and penetrate new industries through service excellence.
Collaborate with cross-functional teams to align service strategies by product and market served.
Lead the Americas service organization to meet operational and financial targets.
Represent the Americas region in global forums and legal entities on service-related matters.
Lead and develop regional service teams to drive performance and customer satisfaction while conducting business at the safest possible level on Kelvion and customer sites.
Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Vision and Values, Operational Framework
Expand service capabilities and geographic reach in the Americas to meet customer demand, to include use of channel partners for regional field service support.
Interact directly with customers at multiple levels, CEO to shop floor, in representing Kelvion while driving customer satisfaction and future business opportunities.
Foster people development and drive talent retention within service operations.
Deliver monthly, quarterly, and annual service revenue and margin targets.
To ensure Kelvion’s Standard of Excellence, which includes quality, is incorporated into every product we produce.
Enhance organizational structure to scale the organization for future growth.
Maximize utilization of service capabilities and infrastructure.
Requirements
leadership
operations
service delivery
bachelor's
change agent
travel
Hands-on leadership style with strategic vision and tactical execution capabilities.
Strong track record of delivering revenue targets in competitive markets.
10 plus years of experience in operations, leading others in a medium-sized, global organization—preferably in industrial or manufacturing environments.
Skilled in managing and closing large-scale service projects.
Willingness to travel across the Americas as needed.
Change agent with the ability to integrate into existing teams while driving transformation.
Bachelor’s Degree from an accredited university program
Experience working in matrix organizations; exposure to international work environments is a plus.
Deep understanding of service delivery processes and customer lifecycle management, to include experience with service overhaul programs, service parts sales and field service support.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Over 100 years
Years of Expertise
The company has a legacy of over a century, showcasing deep industry expertise and a commitment to innovation.
Focus on delivering cutting-edge heat exchange technology to global industries.
A leader in heat exchanger solutions, servicing sectors from energy to marine.
Creates efficient and reliable cooling and heating solutions for industrial applications.
Products ensure sustainability and efficiency in operations across industries.
Heat exchangers are integral to power plants, oil & gas, chemical industries, and transportation systems.
Combines deep industry expertise with a strong commitment to innovation.
Designs heat exchangers to optimize performance while minimizing environmental impact.
Known for advanced engineering and customization capabilities in solving thermal management challenges.
Supports clients with tailored solutions meeting stringent international standards.
Continues to lead with innovative products and services, ensuring energy efficiency and reduced costs.
Culture + Values
Unified global team
Open communication
Customer-centric approach
Commitment to follow-through
Leadership by example
Environment + Sustainability
2040 Carbon Neutrality
CO₂ Reduction Target
Ambitious CO₂ reduction goals set for 2030, with annual improvements to achieve carbon neutrality by 2040.
5.0 MW Solar Power
China Plant Energy Generation
Solar panels at the China plant generate up to 5.0 MW, significantly contributing to energy demands and reducing emissions.