Description
email campaigns
channel alignment
nurture programs
feature adoption
content creation
feedback loop
The Community & Customer Engagement Lead drives adoption, education, retention and community connection across our customer base of Product Manufacturers, Suppliers, and Professionals in the architecture, design, and construction industry. You’ll help customers understand the platform, adopt key features, stay engaged over time, feel part of the ArchiPro ecosystem, and ultimately succeed on the platform. This isn’t a passive, behind-the-scenes role. It is an active, hands-on, high-velocity position where you’ll shape how our customers learn, engage, and grow with us. This role is central to improving client outcomes, strengthening renewal readiness, and building a thriving A&D community that powers the ArchiPro flywheel. ArchiPro moves fast. Priorities shift. Everyone has a point of view. You’ll need to be confident, open, collaborative, and able to bring people with you in a dynamic environment.
- Delivers B2B engagement communications across email and platform touchpoints that keep customers informed, active and connected.
- Keeps all B2B channels aligned, consistent, and genuinely valuable.
- Organises meaningful community moments for our partners.
- Turns product updates into clear, compelling stories that remove friction and build confidence.
- Builds connection across the architecture and design community through industry partnerships, thought-leadership sessions and events (although you can relax, you don’t organise Home Design Evening!)
- Forms strong relationships with A&D studios, suppliers, and relevant industry groups.
- Works with Sales and Client Partnerships to make sure everyone - internally and externally - knows how to get value from ArchiPro.
- Feature adoption rates across priority tools
- Brings insights from the community back into Product, Editorial, and Customer Success so we improve faster.
- Designs and runs always-on nurture programs that guide customers from “I’ve just joined” to “I can’t imagine working without this.”
- Builds customer feedback loops that keep the ArchiPro flywheel moving.
- Owns the B2B story (website, blogs, guides, case studies) and produces content that lifts understanding, usage, and adoption.
- Turns complex features into simple, usable explanations that help customers succeed.
- Acts as the steady voice of customer value, making sure clients understand exactly how to get the most from ArchiPro at every stage.
