Window and Door Field Service Technician III

Description

• 🤝 Support Team Leader with inspections and coordination when needed.
• 👩‍🏫 Train and mentor lower-level Field Service Technicians.
• 📦 Maintain inventory and cleanliness of service vehicle and warehouse supplies.
• 🔍 Diagnose product issues and implement effective repair solutions.
• 📅 Schedule service appointments and order necessary parts.
• 🗣 Provide feedback to leadership on technician performance and product issues.
• 🧹 Ensure job sites are left clean and restored to original condition.
• 📝 Maintain accurate documentation of service calls and submit reports promptly.
• 🧰 Perform complex repairs independently and safely using hand and power tools.
• 🛡 Determine warranty vs. installation issues and communicate with distributors as needed.
• 🔑 Serve as a product expert and key contact on large or complex service projects.

Requirements

• 📱 Familiarity with iPads and mobile devices for documentation and scheduling
• 🪪 Valid Class D driver’s license
• 🛠 3–5 years of experience in window and door manufacturing or repair
• 🏗 Aerial Lift Qualification (or ability to obtain within 6 months)
• 🏷 Strong knowledge of PGT products and warranties
• 🌐 Bilingual in English and Spanish (especially in areas with high Spanish-speaking populations)
• 🗣 Excellent communication and conflict resolution skills
• 🔧 2–3 years of PGT-specific service experience
• 🎓 High school diploma or GED
• 💻 Proficiency with Microsoft Outlook, Word, Excel, and Windows
• 🤝 Ability to work independently and in a team setting
• ⚖ Strong judgment and decision-making abilities
• 🚗 Clean driving record per PGT’s safe driving policy
• 📞 Communicate professionally with customers and coworkers, both on-site and via phone.

Benefits

• Legal Insurance
• Company Paid Life Insurance
• Yearly Wellness Clinic
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Employee Assistance Program
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and paid Holidays
• Identity Theft Protection
• Team Member Discount Program
• Tuition Reimbursement
• 401k retirement plan with company match
• Three comprehensive Medical plan options
• Company-paid Short-Term Disability
• Pet Insurance
• Voluntary Life Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance