Lead Barista

Description

• Handle customer inquiries, feedback, and resolve issues promptly
• Lead and mentor baristas, providing guidance and training
• Develop and implement new coffee offerings and seasonal promotions
• Have great communication between cafe and retail teams to ensure the cafe is covered and all customers are being assisted in a timely manner.
• Create and maintain a positive and collaborative work environment
• Manage cafe inventory and ordering in collaboration with the Store Manager
• Oversee daily cafe operations, including opening and closing procedures
• Manage inventory, assist in placing orders, and monitoring stock levels
• Ensure compliance of local health regulations are closely followed
• Be an extension of the Thuma retail team and create an environment where people like to spend time
• Collaborate with management to optimize cafe efficiency and performance
• Ensure exceptional coffee quality through proper brewing techniques and recipe adherence
• Uphold Thuma's commitment to ethical business practices, sustainability and 6-star customer service

Requirements

• Strong communication skills and a customer-centric approach
• Proven leadership skills with the ability to motivate and inspire a team
• Excellent organizational and multitasking abilities in a fast-paced environment
• Possess a Los Angeles Food Safety Manager card or be willing to obtain one
• Extensive knowledge of coffee brewing techniques, espresso preparation, and latte art
• Previous experience as a Lead Barista or similar role in a cafe

Benefits

• Flexibility to work weekends and holidays as needed

Training + Development

Interview process

Visa Sponsorship

Security clearance