Logistics Analyst
Republic Services
Coordinate drivers/trucks, optimize routing, ensure safety and customer service.
7 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
North Charleston, SC
Hybrid
Company Size
42,000 Employees
Service Specialisms
Non‑hazardous solid waste collection
Waste transfer
Waste disposal
Recycling services
Energy services
Sector Specialisms
Residential
Commercial
Industrial
Manufacturing
Retail
Special Waste
Hazardous Waste
Recycling
Role
What you would be doing
route optimization
data analysis
safety compliance
driver management
customer service
scheduling
- Courteously interact with customers, as required.
- Evaluate and educate drivers regarding missed pickups and develop strategies to avoid any future missed pickup failures.
- Proactively manage driver safety and security of Company assets and provide direction to drivers.
- Analyze and prioritize the promises that we make to customers to ensure that these customers are serviced, and our promises are kept.
- Be in constant communication with drivers to evaluate route progress and make sure they have all necessary information.
- Determine if service requests can be pulled forward to drive efficiency while also providing the best experience for our customers.
- Ensure compliance with all required safety policies and procedures.
- Use routing system visibility and flexibility to analyze and respond to same day changes or next day planning for the service needs of our customers to ensure on-route efficiencies and improve route design by identifying patterns and improvement areas.
- Monitor daily routing activities and resolve issues to ensure pickup and delivery is on time. Evaluate and assess need for swing routes and verify all swing opportunities have been identified.
- Ensure all routes are closed on time by verifying the data for accuracy and making the close route process durable.
- Analyze trends in swing percentage to identify improvement opportunities.
- Evaluate route issues that may cause delays and utilize the tools available to communicate to the impacted customers.
- Create routes with maximized capacity and review loads per driver per day goals to maximize profitability.
- Collect, interpret, and analyze various types of logistics data including inventory, asset reliability, and other route data to make decisions that increase overall routing accuracy.
- Ensure the highest level of customer satisfaction by adhering to and executing our universal service commitments.
- Call Center communication must be updated daily. Continual assessments and communications are required to reduce missed pickups and improve the communication channel between the division and the customers.
- Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, efficiency and accuracy using the internal routing platform.
- Respond to missed pickups and service commitments by scheduling customers accordingly.
- Meet to discuss disposal plans and recommendations with the Operations Manager and make updates if any intercompany or 3rd party changes occur.
- Continually review routing media to process service exceptions/general messages/extra services information in order to meet the customer’s needs.
- Evaluate and escalate driver performance issues or concerns for resolution.
- Quickly and proactively evaluate and resolve problems that may arise while trucks and drivers are in transit.
What you bring
microsoft office
route sequencing
disposal planning
analytical
problem-solving
communication
- Ability to understand and execute time-sensitive tasks.
- Two years of prior experience working in a Dispatcher or similar leadership role preferred.
- Skillful with Microsoft Office Suite or similar software.
- Ability to work in a fast-paced environment with rapidly changing priorities.
- Analytical and problem-solving skills.
- Experience in a customer-facing position.
- Ability to expect the unexpected and monitor and adjust today and tomorrow’s plans throughout the day.
- Strong written and verbal communication skills.
- Understand route sequencing to drive efficiency.
- Understand daily disposal plans to help identify optimal disposal sites for each load to hold drivers accountable to adhering to the assigned disposal sites.
- Life insurance and accidental death & dismemberment insurance.
- Short- and long-term disability.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Employee Stock Purchase Plan (ESPP).
- Health care and dependent care spending accounts.
- Great Place to Work
- Retirement plan with a generous company match.
- Comprehensive medical benefits coverage, dental plans and vision coverage.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1981
Year Founded
Established as a regional waste hauler.
$16 Billion
2024 Revenue
Annual revenue achieved in 2024.
$2+ Billion
2024 Net Income
Net income for the year 2024.
- It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S.
- Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants.
- Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.
- Safe – We protect the livelihoods of our colleagues and communities.
- Committed to Serve – We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible – We take action to improve our environment.
- Driven – We deliver results in the right way.
- Human-centered – We respect the dignity and unique potential of every person.
35% emissions reduction
Net-zero greenhouse gas target
Aims to reduce absolute Scope 1 and 2 emissions by 35% by 2030, aligned with the Science Based Targets initiative (SBTi).
15% emissions reduction
Early achievement of interim target
Reduced operational greenhouse gas emissions by 15% as of 2023, meeting the 2025 interim target two years early.
40% material recovery increase
Resource recovery goal
Aims to increase the recovery of key materials by 40% by 2030, supporting circularity and resource efficiency.
50% biogas reuse increase
Biogas beneficial reuse target
Committed to increasing biogas sent to beneficial reuse by 50% by 2030, enhancing renewable energy generation.
- Open five new renewable natural gas plants; renewable-energy portfolio includes 86 projects
- Deploy collision-avoidance cameras on collection trucks (2,200+ units)
- Pace electrification: goal for 50% of new refuse vehicle purchases to be EVs by 2028
- Initiatives include landfill-gas-to-energy, polymer center for plastics circularity, recycling and organics programs
- Employee engagement goal: maintain ≥ 88% by 2030 (supports sustainability culture)
50% Ethnically Diverse Workforce
Diverse Workforce Representation
Half of the company's workforce is composed of ethnically diverse individuals, reflecting a commitment to inclusivity.
38% Leadership Roles by Women
Women in Top Leadership
38% of top leadership positions within the company are held by women, showcasing progress toward gender equality.
$75.8M with Diverse Suppliers
Diverse Supplier Spending
The company spent $75.8 million with certified diverse suppliers in 2022, aiming for $150 million by 2025.
82% Employee Satisfaction
Employee Satisfaction Rating
82% of employees rated the company as a great place to work in a 2024 survey, reflecting a supportive workplace culture.
- Established MOSAIC Council in 2013 to drive inclusion efforts, including recruiting partnerships, training, leadership development, and business resource group support.
- Removed college-degree requirements for many roles to broaden access and inclusivity.
- Aims to achieve 50% diversity in leadership roles by 2030.
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