Senior Desktop Support Engineer at Extell in New York, NY | USD75,000-95,000 | Kablio
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Senior Desktop Support Engineer
Extell
Real estate developer specializing in residential, commercial, and mixed-use properties.
Maintain and support desktop systems, troubleshoot issues, and mentor staff.
6 days ago ago
$75,000 - $95,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
New York, NY
Office Full-Time
Company Size
500 Employees
Service Specialisms
Real estate development
Residential development
Commercial development
Retail development
Hospitality development
Mixed‑use development
Sector Specialisms
Residential
Commercial
Retail
Hospitality
Mixed-Use
Office
Role
Description
system deployment
ticket management
hardware support
user access
security enforcement
vendor coordination
Deploy systems and applications for new hires and existing staff
Resolve escalated hardware and software issues
Troubleshoot and resolve advanced hardware, software, and connectivity issues
Manage and prioritize tickets using Extell’s service management platform
Coordinate vendor-supported repairs and warranty services
Recommend improvements to Extell’s desktop support operations
Collaborate with Network and Infrastructure teams on cross-team issues
Support IT initiatives including hardware refreshes and software rollouts
Track and manage tickets through Extell’s service management platform
Conduct system deployment and imaging tasks
Manage user accounts, permissions, and access rights
Conduct software and hardware audits for licensing compliance
Follow internal processes for onboarding, offboarding, and purchasing
Ensure the desktop environment is stable and secure
Mentor junior support staff and provide technical leadership
Manage inventory, including tracking equipment and updating asset records
Perform asset management and lifecycle tracking
Implement and maintain Extell’s IT security policies and procedures
Perform regular maintenance on desktops, laptops, and peripheral devices
Create and maintain IT documentation and technical knowledge articles
Perform maintenance and updates across end user devices
Mentor junior technicians and support staff
Document procedures and update internal guides
Enforce Extell’s IT security standards
Monitor and optimize desktop performance across the Extell enterprise
Coordinate vendor-supported repairs and warranty claims
Conduct system backups and data recovery
Provide advanced technical support via phone, email, and in person
Support and troubleshoot video conferencing calls, room systems, and meeting setups
Deliver high-level support across Extell offices, properties, and teams
Manage user access and permissions
Support IT projects including migrations and upgrades
Advise on process improvements and technology enhancements
Install, configure, and deploy new systems and business applications
Requirements
active directory
comptia a+
windows
microsoft office
bachelor’s degree
5 years
Solid understanding of network protocols and desktop network troubleshooting
Proficiency with system backups, imaging, and data recovery
Experience with Active Directory, user management, and permission administration
Familiarity with IT asset management and inventory tracking
Experience coordinating vendor services, repairs, and warranty support
Availability to participate in an on-call rotation as needed
Experience deploying and configuring new hardware and software
Strong documentation skills for technical processes and troubleshooting guides
Excellent verbal and written communication skills
Experience mentoring junior staff and providing technical guidance
Ability to work collaboratively with Extell’s Network, Infrastructure, and Security teams
Bachelor’s degree in Computer Science, Information Technology, or a related field
Minimum of 5 years of experience in desktop support or a similar technical role
Extensive experience supporting Windows environments
Advanced knowledge of Microsoft Office Suite and core business applications
Ability to handle multiple tasks and prioritize high-volume support tickets
Familiarity with desktop and laptop repair and maintenance
Strong proficiency in troubleshooting advanced hardware and software issues
Certifications such as CompTIA A+, MCP, or similar preferred
Hands-on experience with remote support tools and enterprise ticketing systems
Knowledge of IT security standards and cybersecurity fundamentals
Benefits
Paid Holidays
Employee Assistance Program
Annualized Base Salary of $75,000 - $95,000
Paid Time Off
This is a one-site role and requires you to be onsite every day
Medical, Dental, and Vision Insurance
Company-Paid Life and AD&D Insurance
Company-Paid Short- and Long-Term Disability
401(k) Plan
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
1989
Year Founded
The company has been a leader in real estate development since its establishment.
1,550 feet
Tallest Residential Tower
Central Park Tower stands as the tallest residential building in the Western Hemisphere.
Known for transforming the city skyline with iconic luxury residential and commercial projects.
Specializes in the development, construction, and operation of high-end properties in prime locations.
Projects include everything from residential towers to mixed-use complexes that redefine urban living.
Financially strong, with a proven track record of delivering innovative real estate developments on time.
Known for pioneering ultra-luxury residential spaces with cutting-edge design and state-of-the-art amenities.
Focuses on both residential and commercial spaces, creating vibrant communities in the heart of major cities.
Culture + Values
Innovation and excellence in all aspects of development.
Commitment to creating enduring value and long-term relationships.
Building iconic properties that contribute to New York's skyline and the global real estate market.
Focus on quality, craftsmanship, and customer satisfaction.
Integrity in all dealings and maintaining a high standard of professionalism.
Environment + Sustainability
2050
Net Zero Target Year
Committed to achieving Net Zero carbon emissions by the year 2050.
Incorporating sustainable practices in building design, construction, and operation.
Investing in energy-efficient technologies and renewable energy sources.
Utilizing green building certifications such as LEED (Leadership in Energy and Environmental Design).
Commitment to reducing the environmental impact of development projects through material sourcing and waste reduction.
Inclusion & Diversity
Fostering a diverse and inclusive workforce at all levels of the organization.
Promoting equal opportunities for employees regardless of gender, race, or background.
Continuing efforts to increase gender diversity in leadership roles.
Focused on increasing recruitment from underrepresented communities in the real estate industry.
Articles
Extell Development Company – Wikipedia
Extell Development Acquires Midtown Site ($50 M)
Extell Development Acquires Office at 655 Madison ($160 M)