Description
phone management
mail sorting
visitor log
lost items
office software
customer service
The Concierge – On Call serves as the first point of contact for visitors, residents, and callers, handling administrative tasks, greeting guests, and facilitating communication throughout the community. The role requires punctuality, a professional appearance, and the ability to manage phone calls, mail, and visitor logs while supporting departmental leaders with various office functions. Providing exceptional customer service and maintaining a welcoming environment are essential to the position.
- Execute signature programs in dining, fitness, wellness, and care
- Participate in professional development, training, and personal coaching programs
- Utilize financial and legal services offered by the employer
- Arrive on time and prepared for each shift
- Maintain a clean and organized front entrance, lobby, and reception area
- Greet visitors warmly and offer assistance as needed
- Answer telephone calls within three rings using a professional script
- Transfer calls and deliver messages accurately
- Monitor visitor sign‑in/out and report suspicious activity promptly
- Sort and distribute incoming mail
- Accept and report residents’ special requests
- Maintain the community’s lost and found system
- Order and replenish administrative supplies as required
- Follow safety standards when operating office equipment
- Support department heads and executive directors with administrative functions
- Track meal attendance and alert staff for room‑service needs
- Uphold a professional image in dress and behavior consistent with MBK principles
- Encourage teamwork through open communication with team members
- Provide negative TB test results
- Operate computers and standard office software (Word, Email, Excel, scanners, copiers, fax)
- Maintain professional demeanor with residents, families, visitors, and staff
- Adhere to grooming and dress standards
- Safely push residents in wheelchairs when needed
Requirements
high school
age 18
english
lift 25lb
- High school diploma or GED required
- Be at least 18 years of age and pass background clearance
- Demonstrate excellent English communication skills (speaking, reading, writing)
- Lift up to 25 lb and move intermittently throughout the day
Benefits
MBK Senior Living operates a network of independent, assisted, and memory‑care communities across the western United States. Guided by the Japanese concept of Yoi Shigoto, the organization emphasizes trust, high standards, and personal development for both residents and staff. With more than 30 years of experience, MBK has been recognized as a top workplace in aging services and is committed to a people‑first approach.
This full‑time, on‑call position offers an hourly wage of $17.00‑$18.50 and includes a comprehensive benefits package that features medical, dental, vision coverage, 401(k) matching, and additional assistance such as childcare and flexible spending accounts. Employees also have access to professional development programs, education loan assistance, and health and wellness resources.
- Work within a supportive community team that fosters personal and professional growth
- Enjoy a fun, energetic hospitality‑focused environment with high‑quality service
- Receive competitive salaries
- Access education loan assistance and scholarships
- Benefit from team member discounts and health & wellness resources
- Rich benefits package: medical, dental, vision and 401(k) matching up to 4%
- Childcare and eldercare assistance provided
- Flexible spending accounts available
Training + Development
Information not given or found
