Abm Industries
Provider of integrated facility, infrastructure, and mobility services to commercial, industrial, institutional clients.
10 days ago
$22 - $25
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Los Angeles, California, United States
Field
Company Size
117,000 Employees
Service Specialisms
Sector Specialisms
Description
hvac repair
system testing
tech support
staff training
job prioritization
lead generation
The role involves troubleshooting, repairing, maintaining, and installing HVAC and related equipment, as well as coordinating specific agreements or projects to meet contractual commitments efficiently. The hourly pay range is $22–$25, with the final offer based on experience, skills, location, and market data.
The technician provides expert technical support, trains and mentors service staff, stays current on equipment knowledge, and follows systematic troubleshooting processes to resolve customer issues efficiently while ensuring safety and customer satisfaction. They manage job prioritization, documentation, communication, and support sales and special projects as needed.
- Troubleshoot, repair, maintain, and install HVAC equipment.
- Coordinate agreements or projects to meet contractual commitments on time and within budget.
- Provide expert technical assistance to service representatives.
- Train and mentor technicians and trainees, teaching problem‑solving skills.
- Keep technical knowledge current through manuals, online resources, and technical organizations.
- Follow systematic troubleshooting guides and verify system functionality before job completion.
- Communicate arrival, departure, and return schedules to customers.
- Address customer complaints with empathy, explain causes, and offer solutions or next steps.
- Prioritize jobs, adhere to call schedules, and manage interruptions effectively.
- Complete required paperwork accurately and obtain customer signatures.
- Inform managers of adverse news, price concerns, or changes affecting the job.
- Adapt instructions for audiences of varying technical levels.
- Instruct customers on emergency handling and proper system use.
- Generate qualified sales leads and alert sales to competitive activities.
- Recommend system upgrades and assist sales in pricing agreements.
- Support special projects assigned by management.
- Report performance issues to supervisor when leading work groups.
Requirements
18+
ats approval
commercial hvac
customer service
lead
supervisory
Candidates must be at least 18 years old, meet ATS environment approvals, and have a ten‑year work history if applicable. Preferred qualifications include commercial HVAC experience, customer service background, and at least one year of lead or supervisory experience.
- Must be 18+ years old and meet ATS environment approval requirements.
- Preferred: 2+ years commercial HVAC experience, customer service experience, and 1+ year lead/supervisory experience.
Benefits
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1909 Founded
Year of Establishment
The company began operations as a window-cleaning service in San Francisco.
$8.4B Revenue
Annual Revenues
Reflects the company's global scale and integrated service model.
6B sq ft
Space Managed
The company services over 6 billion square feet of space daily.
27/30 Airports
Busiest U.S. Airports
The company manages operations at 27 of the 30 busiest U.S. airports.
- Evolved into a global facility-services powerhouse.
- Delivers integrated janitorial, engineering, parking, energy, HVAC, electrical, landscaping, and EV-charging services.
- Operating across major sectors, including aviation, education, healthcare, manufacturing, and commercial real estate.
- Typical projects span airports, hospitals, schools, data centers, stadiums, corporate campuses, and industrial facilities.
- A hallmark expansion strategy has consisted of strategic acquisitions—such as GCA Services Group in 2017 and Able Services in 2021.
- Standout fact: its workforce automation tools power mission-critical operations in data centers and microgrid installations.
Culture + Values
- Building strong relationships with customers, delivering high-quality services.
- Maintaining the highest standards of integrity in all actions.
- Striving to deliver exceptional results with innovation and continuous improvement.
- Working together to achieve shared goals and fostering collaboration across the company.
- Treating everyone with dignity and respect, honoring diversity and encouraging inclusivity.
Environment + Sustainability
2040 Target
Net-Zero Carbon Emissions
Aims to achieve net-zero carbon emissions by 2040, demonstrating a strong commitment to combating climate change.
- Integrates sustainability into operations and offerings, prioritizing energy efficiency and renewable energy solutions.
- Focuses on sustainability through a framework that reduces waste, energy use, and water consumption.
- Tracks progress using key performance indicators (KPIs) and publishes annual sustainability reports.
Inclusion & Diversity
- ABM's DEI strategy emphasizes creating a diverse, equitable, and inclusive workplace.
- The company is committed to increasing the representation of women and minorities in leadership roles.
- ABM tracks diversity metrics and provides data on gender balance, aiming to improve gender representation across all levels.
- The company has specific goals to recruit and retain diverse talent across its operations.