Support Desk Administrator

Description

• Recording all communication and arrangements on our in house system along with client portals
• Dealing with queries
• Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
• Typing up quotes
• Allocation of quotes to engineers and sub-contractors
• Chasing for quotes
• Ensuring all clients quote instructions are logged
• Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
• Dealing with incoming calls and emails

Requirements

• Previous administration experience for at least 1 year
• Flexible and adaptable at any given moment, and able to work to timescales
• Organised with effective time management and ability to multitask
• Ability to work under pressure with a can do attitude
• Comfortable and professional on calls and emails
• Proven ability to accurately follow procedures
• Work well as part of a team
• Good attention to detail

Benefits

• Holiday Allowance
• Pension enrolment after 3 months service
• Development and training opportunities
• 360 Wellbeing and retail discounts

Training + Development

Interview process

Visa Sponsorship

Security clearance