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L'analyste des recouvrements de crédit bilingue
Lennox
Bilingual Credit Collections Analyst responsible for managing and recovering past due accounts and resolving billing issues for French and English-speaking clients.
21d ago
C$55,000 - C$72,000
Expert & Leadership (13+ years)
Full Time
Quebec, Canada
Office Full-Time
Company Size
14,200 Employees
Service Specialisms
Emergency Replacement
Plan & Spec
Design & Build
Planned Replacement
National Account Services
Structural & Architectural Solutions
Equipment Recycling
Sector Specialisms
Residential Heating and Cooling
Commercial Heating and Cooling
Refrigeration
Building Climate Solutions
Home Comfort Solutions
HVACR Technology
Energy Management Systems
Indoor Air Quality Solutions
Role
What you would be doing
customer service
record maintenance
document production
credit analysis
reconciliation
- Communiquer et informer les clients externes et internes sur les conditions de crédit et les options de paiement afin d'assurer un recouvrement rapide des comptes en souffrance.
- Réconcilier les comptes en contactant les clients ou d'autres services pour résoudre les divergences de facturation ou de paiement.
- Maintenir des notes précises et à jour sur tous les comptes des clients.
- clients; produire des relevés de compte, des factures et d'autres documents justificatifs si nécessaire.
- Rester connecter dans le système téléphonique de roulement en répondant aux appels entrants.
- Analyser les rapports de crédit et les états financiers afin de déterminer le degré de risque lié à l'octroi d'un crédit.
- Répondre aux appels téléphoniques et apporter des solutions aux questions des
What you bring
bac universitaire
microsoft office
microsoft office
maîtrise de l'anglais
analyse
examen fiches de travail
- Capacité d’adaptation et flexibilité pour changer les priorités de travail, gérer la pression et les demandes.
- Connaissance du droit de la construction du Québec et des lettres de lien privilège requises pour les projets commerciaux.
- Examiner de façon proactive la limite de crédit du client et examiner les commandes bloquées pour les débloquer rapidement.
- Capacité à créer une atmosphère positive et constructive dans les relations avec les clients ou la force de vente.
- Le candidat doit être titulaire d'un BAC universitaire ou d'une combinaison équivalente de formation et d'expérience.
- Courtois, professionnel et serviable à tout moment.
- Rendre compte des comptes en souffrance et des mesures prises pour résoudre les problèmes de non-paiement.
- Bilinguisme - maîtrise de l'anglais et du français
- Maîtrise de Microsoft Office et d'autres logiciels de productivité La connaissance de SAP et de Get Paid est un atout.
- Solides compétences en matière d'analyse, de communication et d'organisation.
- Négocier des options de paiement pour les clients ayant de mauvais antécédents en matière de crédit ou une limite de crédit insuffisante, dans le respect des normes établies.
- Examiner et approuver les fiches de travail commerciales. Connaître les lois sur les liens légaux des travaux en mécanique du bâtiment.
- Excellente couverture médicale et dentaire conçue pour favoriser un mode de vie sain
- Régime d'épargne-retraite, programme d'achat d'actions pour les employés
- Programme d'aide aux employés solide
- Excellent régime de retraite avec abondement de l'entreprise
- Programmes de santé mentale et financière
- Travailler sur le rapport hebdomadaire d'ancienneté et sur la collecte quotidienne de Get Paid afin d'obtenir des engagements de paiement satisfaisants.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit checks
- employment verification
- reference checks
People also searched
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Company
Overview
1895 Founding
Historical Beginnings
The company was established in 1895 by inventor Dave Lennox, revolutionizing furnace designs.
S&P 500 Listed
Financial Milestone
The company is publicly traded and ranks among S&P 500 firms following a financial resurgence.
3 Locations
Manufacturing Hubs
The company operates major manufacturing facilities across three key regions.
- Over decades it expanded from furnaces into air conditioning, refrigeration and advanced climate‑control systems.
- It serves both homeowners seeking quiet, efficient comfort and businesses needing robust, serviceable commercial systems.
- Flagship projects include award‑winning heat pumps, smart thermostats and large-scale HVAC retrofits for schools, hospitals and big‑box retailers.
- Unusual trivia: in the 1960s the firm briefly built a small crawler tractor and lawn mower called the 'Kitty Track 600'.
- Integrity
- Respect
- Excellence
- Accountability: We deliver on our commitments.
- Positive Engagement: We energize and motivate others.
- Trust: We are always honest, ethical, and safe.
- Customer Experience: We earn the loyalty of our customers.
- Sustainability: We care for our community and planet.
- Talent: We foster belonging and create opportunities to grow.
- Innovation: We embrace original ideas and creative solutions.
- Quality: We strive for continuous improvements.
- Results: We prioritize superior outcomes for our shareholders.
13th
Sustainability Leader
Ranked among Barron's 100 Most Sustainable Companies, showcasing commitment to environmental and social responsibility.
1%
Community Investment
DONATES up to 1% of net income to health, education, and environment causes, reflecting dedication to social responsibility.
- Offers paid volunteer time off for community and environmental non‑profits.
- Developed low–global‑warming‑potential HVAC products (Home & Building Climate Solutions segments).
- ENERGY STAR Most Efficient products (Lennox Ultimate Comfort System™).
- ‘Smart Heating and Cooling Product of the Year’ at 2024 IoT Breakthrough Awards.
- Named Best‑Managed Company by WSJ citing sustainable product delivery, community initiatives, efficient operations Dec 19 2024.
- Net‑zero target date: **not publicly disclosed** on official site.
Three Years
Consecutive Certification
The company has been Great Place to Work–certified for three consecutive years, highlighting its commitment to fostering an inclusive workplace culture.
2024 Rank
Top Workplace Recognition
Recognized in the U.S. News & World Report Best Companies to Work For 2024 list, showcasing its inclusive and empowering workplace culture.
- Fosters an open, inclusive culture where people from all backgrounds feel welcome and valued.
- Inclusive recruiting practices and development programs supporting equity.
- Employee Resource Groups and cultural ambassador networks offer year-round learning, connection, and growth opportunities.
- No public gender-based workforce statistics disclosed.
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