Technical Services Representative at Akzonobel in Bengaluru, Karnataka, India | Kablio

Role

Description

lab analysis

product testing

crm reporting

technical support

complaint management

competitive monitoring

Problem solving. Analyzes product-related issues, including on-site analysis and actuations. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to stablish corrective actions.
Develop and maintains relationships with customer technical staff, in order to keep and to extend the business.
Attend the testing process as well as the implementation of new products and technologies.
Actively participate in key phases of the sales process to prospects.
Use reporting tools as CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests…)
Deliver periodical progress reports, proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market.
Manage complex customer complaints
Monitor competitive activities at customers’ facilities.
Proactively prevent and solve problems of a technical nature occurring at existing customers.
Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build the customer strategy plans.
Provide total technical support to customers
Promote the positive company reputation and develops long-term relations with customers. Hold and defend the values of the company.

Requirements

paints

b2b

3-5 years

chemical engineering

problem solving

stakeholder management

Knowledge & Work Experience – Paints & Coatings industry, any B2B industry environment, customer / segment profiling, 3-5 years of work experience in technical services and support
Minimum Bachelor Degree in chemical engineering, chemistry or related field. Masters of Science in related field and/or business administration will be a strong preference
Skills – Problem solving, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€10.7 billion

2023 Revenue

Reflects the company's steady financial growth over the year.

3rd Largest

Global Paint Maker

The company ranks as the third-largest paint manufacturer worldwide.

From early paint makers to a global coatings powerhouse, the company has a rich history dating back to 1792.
Projects range from residential walls to yacht hulls, aerospace components, and industrial machinery.
Five core businesses—decorative, automotive & specialty, industrial, marine & yacht, and powder coatings—highlight its diverse reach.
An unusual fact: the company produces expandable microspheres used in adhesives and aerospace composites.
A legacy of bold deals includes the 2008 acquisition of ICI and the establishment of its specialty chemicals arm.

Culture + Values

Customer focused
Deliver on commitments
Passion for performance
Winning together
Focusing on our customers’ future first
Embracing entrepreneurial thinking
Developing the talents of our people
The courage and curiosity to question
Integrity and responsibility in our actions

Environment + Sustainability

50% Carbon Reduction

Global Value Chain Target

Aims to halve carbon emissions across the entire value chain by 2030, measured from a 2018 baseline.

30% Eco-Sales

Eco-Premium Solutions

A target to generate 30% of annual sales from eco-premium solutions by 2015.

10% Carbon Footprint

Cradle-to-Gate Policy

Reduced cradle-to-gate carbon footprint by 10% per metric ton by 2015, based on a 2009 baseline.

20-25% Carbon Footprint

Cradle-to-Gate Progress

Achieved a 20-25% reduction in cradle-to-gate carbon footprint per ton by 2020, measured from a 2009 baseline.

Control absolute Scope 1 & 2 emissions at or below 2009 levels through efficiency and fuel mix
Net zero target: achieve substantial value-chain emissions reduction by 2030, with ongoing commitment to full net-zero alignment thereafter

Inclusion & Diversity

Recruit and manage employees fairly, based on equality of opportunity
Encourage personal and professional development for all employees
Treat people with dignity and respect and support diversity
Do not harass or discriminate based on culture, nationality, race, religion, gender, disability, association, sexual orientation or age
Focus on organizational health and fostering an inclusive environment
Diversity & Inclusion is integral part of sustainable people strategy

Articles

Sustainability at AkzoNobel

Careers at AkzoNobel

Innovation at AkzoNobel

Role

Description

lab analysis

product testing

crm reporting

technical support

complaint management

competitive monitoring

Problem solving. Analyzes product-related issues, including on-site analysis and actuations. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to stablish corrective actions.
Develop and maintains relationships with customer technical staff, in order to keep and to extend the business.
Attend the testing process as well as the implementation of new products and technologies.
Actively participate in key phases of the sales process to prospects.
Use reporting tools as CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests…)
Deliver periodical progress reports, proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market.
Manage complex customer complaints
Monitor competitive activities at customers’ facilities.
Proactively prevent and solve problems of a technical nature occurring at existing customers.
Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build the customer strategy plans.
Provide total technical support to customers
Promote the positive company reputation and develops long-term relations with customers. Hold and defend the values of the company.

Requirements

paints

b2b

3-5 years

chemical engineering

problem solving

stakeholder management

Knowledge & Work Experience – Paints & Coatings industry, any B2B industry environment, customer / segment profiling, 3-5 years of work experience in technical services and support
Minimum Bachelor Degree in chemical engineering, chemistry or related field. Masters of Science in related field and/or business administration will be a strong preference
Skills – Problem solving, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€10.7 billion

2023 Revenue

Reflects the company's steady financial growth over the year.

3rd Largest

Global Paint Maker

The company ranks as the third-largest paint manufacturer worldwide.

From early paint makers to a global coatings powerhouse, the company has a rich history dating back to 1792.
Projects range from residential walls to yacht hulls, aerospace components, and industrial machinery.
Five core businesses—decorative, automotive & specialty, industrial, marine & yacht, and powder coatings—highlight its diverse reach.
An unusual fact: the company produces expandable microspheres used in adhesives and aerospace composites.
A legacy of bold deals includes the 2008 acquisition of ICI and the establishment of its specialty chemicals arm.

Culture + Values

Customer focused
Deliver on commitments
Passion for performance
Winning together
Focusing on our customers’ future first
Embracing entrepreneurial thinking
Developing the talents of our people
The courage and curiosity to question
Integrity and responsibility in our actions

Environment + Sustainability

50% Carbon Reduction

Global Value Chain Target

Aims to halve carbon emissions across the entire value chain by 2030, measured from a 2018 baseline.

30% Eco-Sales

Eco-Premium Solutions

A target to generate 30% of annual sales from eco-premium solutions by 2015.

10% Carbon Footprint

Cradle-to-Gate Policy

Reduced cradle-to-gate carbon footprint by 10% per metric ton by 2015, based on a 2009 baseline.

20-25% Carbon Footprint

Cradle-to-Gate Progress

Achieved a 20-25% reduction in cradle-to-gate carbon footprint per ton by 2020, measured from a 2009 baseline.

Control absolute Scope 1 & 2 emissions at or below 2009 levels through efficiency and fuel mix
Net zero target: achieve substantial value-chain emissions reduction by 2030, with ongoing commitment to full net-zero alignment thereafter

Inclusion & Diversity

Recruit and manage employees fairly, based on equality of opportunity
Encourage personal and professional development for all employees
Treat people with dignity and respect and support diversity
Do not harass or discriminate based on culture, nationality, race, religion, gender, disability, association, sexual orientation or age
Focus on organizational health and fostering an inclusive environment
Diversity & Inclusion is integral part of sustainable people strategy

Articles

Sustainability at AkzoNobel

Careers at AkzoNobel

Innovation at AkzoNobel