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Community Engagement Assistant
Phoenix Senior Living
Assisting the Sales & Marketing team in achieving occupancy and revenue goals, coordinating move-in paperwork, and ensuring smooth resident move-in process.
20d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Myrtle Beach, SC
Onsite
Company Size
2,600 Employees
Service Specialisms
Senior Living
Healthcare
Assisted Living
Memory Care
Residential Care
Community Engagement
Sector Specialisms
Assisted Living
Independent Living
Memory Care
Role
What you would be doing
resident support
move-in process
customer service
administrative tasks
sales support
communication management
- Orientates the resident and family to the community
- Answers incoming calls and resident calls within two – three (2 – 3) rings with the appropriate community greeting message and identification
- Collects any remaining paperwork
- Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate
- Supports the Sales & Marketing team by effectively maintaining all prospects records current in the customer relationship management lead tracking system
- Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates to apply online or captures the candidate’s information onsite to launch the recruitment process
- Partners with the FED and presents the room to the resident and family, explains the telephone and emergency procedures systems and other services such as hair care/ salon, transportation, activities, etc.
- Prepares the resident’s Administrative File according to Phoenix and state specific regulatory requirements
- Manages the move-in process as outlined in the Resident Move-in Checklist
- Ensure all Phoenix and required state paperwork and forms are completed on or before the move-in date by the resident and / or family
- Schedules the Resident Agreement signing
- Assist the Sales & Marketing team in maintaining a thorough working proficiency in the customer relationship management lead tracking system
- Supports and assist the Executive Director and Community Engagement Director in building a trusting and positive relationship with prospects by understanding the Phoenix product and how Phoenix can meet the customer’s need
- Assist the Executive Director and Community Engagement Director in submission of timely resident billing data and reports
- Supports and assist the Executive Director and Community Engagement Director in setting, tracking and accomplishing sales goals in a timely manner
- Partners with the FED and Arranges lunch or dinner for the resident and family members on the Move-in day
- Assist the Executive Director and Community Engagement Director by ensuring model suite(s) / apartment(s) are well maintained and presentable
- Takes complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient
- Meets with the resident and/ or family on the day the community fee is placed and reviews move in packet ensuring all information is explained for understanding
- Ensures the completion the resident profile
- Reviews the welcome packet with the resident and family member(s)
What you bring
ms office
phoenix
documentation
customer service
time management
sales admin
- Has exceptional grammar and documentation skills
- As applicable, maintain appropriate driver’s license such as CDL (commercial driver’s license), Chauffer license with acceptable driving record in accordance with Federal Department of Transportation
- Proven customer service experience and skills
- Possess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentations
- Ability to work weekends, evenings and flexible hours, available for our customers at peak service delivery days and times
- Is proficient in time management skills and adherence to deadlines
- Understands and embraces the assisted living philosophy
- Education: Associate and / or College degree preferred
- Proficient in using MS Office and Phoenix applications with the ability to learn new applications
- Demonstrate the ability to Multi task and Manage Stress
- Demonstrates effective telephone skills producing qualified leads and appointments
- Understanding of infection control procedures
- One (1) year experience in a sales administrative role
- Knowledge and experience in the Senior Living Industry preferred
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be required for potential candidates
People also searched
Company
Overview
25+ years experience
Years of Operation
Over two decades of dedicated service in senior housing and care.
$100M+ revenue
Annual Revenue
Annual revenue exceeds $100 million, reflecting significant operational scale.
50+ communities
Senior Housing Locations
Operates more than 50 senior living communities across the U.S. Southeast.
3,500+ families served
Families Assisted
Has helped over 3,500+ families find senior care solutions nationwide.
- Personalized senior care solutions tailored to individual needs.
- Home-like comforts combined with dining and therapy services.
- Memory care and skilled nursing support life’s changing chapters.
- Signature “Grand Baby Project” uses dementia doll therapy for engagement.
- Family-run and mission-driven, maintaining a suburban footprint.
- Compassionate Care
- Trustworthy Relationships
- Commitment to Excellence
- Teamwork
- Innovation
- Accountability
- Transparency
- Sustainability is integrated into their daily operations and service delivery.
- Commitment to reducing their carbon footprint through energy-efficient systems.
- Focus on energy conservation, waste reduction, and recycling efforts across their communities.
- Inclusive culture with diverse teams across all levels of the organization.
- Commitment to gender equality and creating an environment of equal opportunity.
- Specific gender-related statistics not available on the website.
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