Application Support Engineer
Vix Technology
software installation
system configuration
data maintenance
rti support
software deployments
change management
The Role of Application support Engineer within the Automated Fare collection team will require management, and ongoing support for the software and configuration of an array of hardware devices, including ticket Machines, Validators for Tap on / Tap off and Automated gates.
You will be supporting continuous software deployments and upgrades of these devices on a daily basis.
You will be responsible for change management and customer acceptance along with attending customer calls and meeting both on site and remotely.
You will also be supporting operations and third party teams with repairs and on-site interrogation and ongoing deployments, travel and remote working will be required from time to time.
- Installation and configuration of software applications for hardware products
- Perform system investigations and collaborate in project implementations across the different environments
- Attend customer site as required for fault investigations
- Ensure accurate preparation, installation, and maintenance of data for all allocated systems, escalating issues as necessary
- Collaborate with Customers and Teams to maintain system accuracy ensuring a great passenger experience.
- Maintain configurations for Vix products and provide end to end support for Real Time Information Systems
excel
itso
driving licence
windows
linux
sql server
You should be confident to work unsupervised and independently, and knowledge of Automate fare Collection, Ticketing and Transactional processes is desirable for this role.
Working under pressure and confidence communicating with customers is essential.
Knowledge of ITIL and problem /change management process and life cycle management is advantageous for this role.
You should have good knowledge of Windows Operating system, be confident working in command line and ideally have prior experience interrogating devices remotely.
Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK with current full time work rights for the United Kingdom, currently residing in the UK.No recruitment agencies, please! We won't accept any introductions.
use of remote file transfer / telnet and file transfer protocols advantageous.
- Knowledge of Excel and online spreadsheets / data manipulation is required
- Ability to identify continuous improvement and innovation opportunities
- Knowledge of ITSO scheme, implementation into public transport and concessionary / commercial travel is advantageous.
- A knack for problem solving and a drive to provide excellent customer service
- A Full UK Driving Licence is required to visit client sites
- Experience with configuration of local and remote devices, ideally within Windows OS, knowledge of Linux and command line is also advantageous
- Some knowledge of Rail and rail transactions is advantageous
- Experience of onsite IT/Software diagnostics
- Basic knowledge of Cloud environments and awareness of MS SQL Server will be highly advantageous to this role.
- Strong analytical skills with high attention to details
Working in a small team, you will also be required to be on-call for evening and weekend cover on rotation to attend to critical faults and incidents, additional payments are made in addition to base salary for on-call and call out.
- Group Life Assurance
- Eyecare Vouchers
- Employee Assistance Programme
- Electric Car Benefit Scheme
- Private Healthcare
- Cycle to Work Scheme
- Income Protection Scheme
- Besides the opportunity to work for a global company that is customer and people focused, we offer:
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Early 2000s
Year Established
The company was established at the beginning of the 21st century.
- The company specializes in innovative fare collection solutions, enabling cities and transport authorities to deliver seamless, digital payment experiences.
- With a focus on integrated and scalable systems, the company offers solutions tailored to both public and private transport sectors.
- The company's projects typically involve implementing contactless payment systems for buses, trains, and ferries, enhancing efficiency for millions of passengers.
- Their systems support a wide variety of transport modes across multiple countries, ensuring reliability and operational flexibility.
- Cutting-edge technology ensures secure, real-time transactions, improving efficiency in urban mobility.
- Creating positive impacts for the communities in which we operate.
- Embracing technology as a catalyst for change and delivering innovative solutions.
- Focusing on customer success at the core of everything we do.
- Operating with integrity, transparency, and accountability.
- Valuing collaboration, teamwork, and mutual respect.
2050 Target
Net Zero Emissions
The company aims to achieve net zero emissions by 2050, aligning with global sustainability goals.
- Committed to reducing environmental impact.
- Focuses on creating sustainable transit solutions.
- Aid in achieving sustainability goals.
- This organization is dedicated to fostering an inclusive workplace and values diverse perspectives.
- Clear goals have been set to increase the representation of women in leadership roles.
- Employee resource groups are supported, ensuring a fair and respectful working environment.
