Customer Care Manager II at Pulte Group in Jacksonville, FL | Kablio

Role

Description

service scheduling

trade management

quality confirmation

root cause

minor repairs

payment authorization

Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
Conduct in-person homeowner assessments on an as-needed basis:Determine if a corrective work order is neededLead root-cause analysis
Determine if a corrective work order is needed
Responsible for customer satisfaction metrics related to customers serviced.
Follow applicable legal protocol and process necessary workflow.
Authorize payment for work performed up to approval limits.
Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
Manage trades to completion of service requests to customers’ satisfaction.
Responsible for the build quality confirmation of the home before delivery to the customer.
Determine trade accountability for back charges and field purchase orders (FPOs).
Establish and maintain positive customer relationships.
Lead root-cause analysis

Requirements

customer service

warranty

construction

driver's license

bachelor's

root cause

Skilled in conflict resolution to address customer concerns effectively
Bachelor’s Degree preferred
Ability to manage warranty/customer service processes
Basic construction skills and knowledge
Valid driver’s license as driving is an essential function of this position
Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred
Knowledge of cost management principles and practices
Excellent communication and listening skills
Analytical ability necessary to perform root cause analysis
Minimum High School Diploma or equivalent
Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions – heat, rain, cold, etc.
Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types
Basic computer literacy

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Operates through a diverse range of brands, each targeting specific market segments.
Pulte Homes focuses on move-up buyers, offering innovative designs and quality construction.
Centex is tailored for first-time homebuyers, providing affordable options without compromising on style and functionality.
Del Webb specializes in active adult communities, catering to the 55+ demographic with amenities that promote a vibrant lifestyle.
DiVosta and American West are known for their distinctive architectural styles and community-focused developments.
Pulte Financial Services offers integrated financial services, including tailored mortgage solutions, title insurance, and various insurance products.
PulteGroup prioritizes high-return investments and efficient capital allocation to enhance shareholder value through dividends and share repurchases.

Culture + Values

Since its beginning, the company has benefitted from the strong principles its founder infused into its culture about how it serves customers, builds homes, and treats its people.
Our Vision: To be considered the most respected homebuilder in the country.
To be respected requires doing a lot of things right.
Our Goals: Inspired employees, exceptional customer experience, superior operational execution, foresight for the future.
Critical to long-term success is having clearly defined goals that are pursued daily.
Superior Operational Execution and Foresight for the Future are key priorities.
The company aspires to have Inspired Employees and deliver Exceptional Customer Service.
Homebuilding can have a profound impact on others' lives.
Success in such an industry requires people who are genuinely excited to be part of the team.
The goal is for everyone at the company to be inspired, making it easier to invest the hours needed to deliver exceptional customer experiences.
Our Commitment: Work that moves you, trust that empowers you, a company that brings you pride, opportunities to grow.
To be an employer of choice, the company must generate inspiration by clearly defining its Commitment to all employees.
Work that Moves You is provided within an environment that trusts its people and provides Opportunities to Grow.
The company must also bring Pride, ensuring it is worthy of the best from its people.

Environment + Sustainability

Emphasizes minimizing environmental impacts through thoughtful planning and innovative practices.
Adopts a disciplined, risk-based approach to sustainability, integrating new technologies to enhance energy efficiency and reduce the carbon footprint of its homes.
Engages in ongoing research to advance green home performance, particularly within its Southwest division, dedicated to innovative sustainable building practices.

Inclusion & Diversity

Fostering a diverse and inclusive workforce is a key driver of innovation and organizational success.
Maintaining an internal board dedicated to advancing diversity and inclusion goals.
Providing diversity training programs focused on unconscious bias.

Articles

2023 Annual Report

Our Purpose

History

Role

Description

service scheduling

trade management

quality confirmation

root cause

minor repairs

payment authorization

Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
Conduct in-person homeowner assessments on an as-needed basis:Determine if a corrective work order is neededLead root-cause analysis
Determine if a corrective work order is needed
Responsible for customer satisfaction metrics related to customers serviced.
Follow applicable legal protocol and process necessary workflow.
Authorize payment for work performed up to approval limits.
Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
Manage trades to completion of service requests to customers’ satisfaction.
Responsible for the build quality confirmation of the home before delivery to the customer.
Determine trade accountability for back charges and field purchase orders (FPOs).
Establish and maintain positive customer relationships.
Lead root-cause analysis

Requirements

customer service

warranty

construction

driver's license

bachelor's

root cause

Skilled in conflict resolution to address customer concerns effectively
Bachelor’s Degree preferred
Ability to manage warranty/customer service processes
Basic construction skills and knowledge
Valid driver’s license as driving is an essential function of this position
Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred
Knowledge of cost management principles and practices
Excellent communication and listening skills
Analytical ability necessary to perform root cause analysis
Minimum High School Diploma or equivalent
Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions – heat, rain, cold, etc.
Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types
Basic computer literacy

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Operates through a diverse range of brands, each targeting specific market segments.
Pulte Homes focuses on move-up buyers, offering innovative designs and quality construction.
Centex is tailored for first-time homebuyers, providing affordable options without compromising on style and functionality.
Del Webb specializes in active adult communities, catering to the 55+ demographic with amenities that promote a vibrant lifestyle.
DiVosta and American West are known for their distinctive architectural styles and community-focused developments.
Pulte Financial Services offers integrated financial services, including tailored mortgage solutions, title insurance, and various insurance products.
PulteGroup prioritizes high-return investments and efficient capital allocation to enhance shareholder value through dividends and share repurchases.

Culture + Values

Since its beginning, the company has benefitted from the strong principles its founder infused into its culture about how it serves customers, builds homes, and treats its people.
Our Vision: To be considered the most respected homebuilder in the country.
To be respected requires doing a lot of things right.
Our Goals: Inspired employees, exceptional customer experience, superior operational execution, foresight for the future.
Critical to long-term success is having clearly defined goals that are pursued daily.
Superior Operational Execution and Foresight for the Future are key priorities.
The company aspires to have Inspired Employees and deliver Exceptional Customer Service.
Homebuilding can have a profound impact on others' lives.
Success in such an industry requires people who are genuinely excited to be part of the team.
The goal is for everyone at the company to be inspired, making it easier to invest the hours needed to deliver exceptional customer experiences.
Our Commitment: Work that moves you, trust that empowers you, a company that brings you pride, opportunities to grow.
To be an employer of choice, the company must generate inspiration by clearly defining its Commitment to all employees.
Work that Moves You is provided within an environment that trusts its people and provides Opportunities to Grow.
The company must also bring Pride, ensuring it is worthy of the best from its people.

Environment + Sustainability

Emphasizes minimizing environmental impacts through thoughtful planning and innovative practices.
Adopts a disciplined, risk-based approach to sustainability, integrating new technologies to enhance energy efficiency and reduce the carbon footprint of its homes.
Engages in ongoing research to advance green home performance, particularly within its Southwest division, dedicated to innovative sustainable building practices.

Inclusion & Diversity

Fostering a diverse and inclusive workforce is a key driver of innovation and organizational success.
Maintaining an internal board dedicated to advancing diversity and inclusion goals.
Providing diversity training programs focused on unconscious bias.

Articles

2023 Annual Report

Our Purpose

History

Customer Care Manager II

Pulte Group

Customer Care Manager II

Pulte Group

Description

service scheduling

trade management

quality confirmation

root cause

minor repairs

payment authorization

Requirements

customer service

warranty

construction

driver's license

bachelor's

root cause

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

Description

service scheduling

trade management

quality confirmation

root cause

minor repairs

payment authorization

Requirements

customer service

warranty

construction

driver's license

bachelor's

root cause

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

Greenest Homebuilder

Florida's Top Ranking

Recognized as the greenest homebuilder in Florida by the Florida Green Building Coalition.

2020 Established

Diversity Board

Employees from various disciplines and regions work collaboratively to advance diversity and inclusion goals.