Customer Success Manager at NextTracker in Fremont, North Bldg, California - USA | USD140,000-160,000 | Kablio

Role

Description

onboarding

robotic inspection

ai monitoring

issue resolution

performance metrics

customer training

Lead seamless onboarding experiences tailored to robotic inspection and AI monitoring deploymentsTranslate technical capabilities into operational value for diverse customer environments
Translate technical capabilities into operational value for diverse customer environments
Champion customer feedback internally to inform product development and service enhancements
Serve as the primary point of contact for assigned accounts, fostering trust and long-term partnerships
Monitor customer health metrics and proactively address risks to satisfaction or renewal
Conduct regular check-ins, performance reviews, and strategic planning sessions with clients
Develop and deliver tailored training materials to empower customer teamsStay current on product updates and industry trends to advise clients effectively
Collaborate with engineering, field service, and support teams to resolve issues and optimize system performanceEnsure SLAs and KPIs are met across inspection cycles and monitoring deployments
Ensure SLAs and KPIs are met across inspection cycles and monitoring deployments
Collaborate with engineering, field service, and support teams to resolve issues and optimize system performance
Lead seamless onboarding experiences tailored to robotic inspection and AI monitoring deployments
Develop and deliver tailored training materials to empower customer teams
Stay current on product updates and industry trends to advise clients effectively
Serve as the primary point of contact for assigned accounts, fostering trust and long-term partnershipsConduct regular check-ins, performance reviews, and strategic planning sessions with clients
Monitor customer health metrics and proactively address risks to satisfaction or renewalChampion customer feedback internally to inform product development and service enhancements

Requirements

8+ years

robotics

crm

remote monitoring

solar asset

strategic

8+ years of proven experience in customer success, technical account management, or field operations—preferably in robotics, automation, or AI-driven services
Strategic thinker with a bias for action and a passion for customer advocacy
Familiarity with CRM tools, ticketing systems, and customer health dashboards
Solar Asset Manager experience preferred
Exceptional communication skills with the ability to translate technical concepts for executive and operational audiences
Strong understanding of industrial inspection workflows and remote monitoring technologies

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$1.2B Revenue

2023 Global Revenue

Achieved significant financial growth with global revenue reaching $1.2 billion, marking a 25% increase from the previous year.

30% Market Share

Global Solar Tracker Leader

Maintains an average market share of 30% for seven consecutive years, according to WoodMackenzie and IHS Markit.

1,500 Employees

Global Workforce

Employs over 1,500 individuals across more than 30 countries, leveraging local expertise to deliver tailored solar solutions.

Operates across renewable energy and utility-scale solar sectors, offering services like tracker design, project management, installation support, and performance monitoring.
Pioneers smart tracking technology with innovations in design, engineering, and software, supported by a robust portfolio of intellectual property.
Sees robust growth in key regions including North America, Latin America, Europe, and Asia.

Culture + Values

We are a diverse group of technology innovators and clean energy activators.
We are collaborative team players.
We do the right thing.
We are accountable and deliver results.
We believe in equity and inclusion.
We are committed to sustainability, decarbonization, and a better tomorrow.
Their efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity.
Promotes an open, collaborative work environment that encourages autonomy, flexibility, and intellectual engagement.
They value creativity and problem-solving and foster a culture where new ideas are welcomed and developed quickly.

Environment + Sustainability

18M Homes

Renewable Energy Impact

The company provides sufficient renewable energy to power 18 million homes annually, significantly contributing to the reduction of carbon emissions and promoting clean energy adoption.

Sustainability is a core part of the company's business and values, with a focus on providing smart solar and software solutions to mitigate climate change and drive the energy transition.
The company has launched a Responsible Procurement Program to ensure supply chain partners meet sustainability goals.

Inclusion & Diversity

28% of workforce

Women Representation

percentage of the workforce that is female

Their DEI hiring strategy focuses on increasing the representation of women, Hispanic, Black, Native American, and Veteran populations.

Articles

Employee story 1

Employee story 2

Diversity & Inclusion Statement

Role

Description

onboarding

robotic inspection

ai monitoring

issue resolution

performance metrics

customer training

Lead seamless onboarding experiences tailored to robotic inspection and AI monitoring deploymentsTranslate technical capabilities into operational value for diverse customer environments
Translate technical capabilities into operational value for diverse customer environments
Champion customer feedback internally to inform product development and service enhancements
Serve as the primary point of contact for assigned accounts, fostering trust and long-term partnerships
Monitor customer health metrics and proactively address risks to satisfaction or renewal
Conduct regular check-ins, performance reviews, and strategic planning sessions with clients
Develop and deliver tailored training materials to empower customer teamsStay current on product updates and industry trends to advise clients effectively
Collaborate with engineering, field service, and support teams to resolve issues and optimize system performanceEnsure SLAs and KPIs are met across inspection cycles and monitoring deployments
Ensure SLAs and KPIs are met across inspection cycles and monitoring deployments
Collaborate with engineering, field service, and support teams to resolve issues and optimize system performance
Lead seamless onboarding experiences tailored to robotic inspection and AI monitoring deployments
Develop and deliver tailored training materials to empower customer teams
Stay current on product updates and industry trends to advise clients effectively
Serve as the primary point of contact for assigned accounts, fostering trust and long-term partnershipsConduct regular check-ins, performance reviews, and strategic planning sessions with clients
Monitor customer health metrics and proactively address risks to satisfaction or renewalChampion customer feedback internally to inform product development and service enhancements

Requirements

8+ years

robotics

crm

remote monitoring

solar asset

strategic

8+ years of proven experience in customer success, technical account management, or field operations—preferably in robotics, automation, or AI-driven services
Strategic thinker with a bias for action and a passion for customer advocacy
Familiarity with CRM tools, ticketing systems, and customer health dashboards
Solar Asset Manager experience preferred
Exceptional communication skills with the ability to translate technical concepts for executive and operational audiences
Strong understanding of industrial inspection workflows and remote monitoring technologies

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$1.2B Revenue

2023 Global Revenue

Achieved significant financial growth with global revenue reaching $1.2 billion, marking a 25% increase from the previous year.

30% Market Share

Global Solar Tracker Leader

Maintains an average market share of 30% for seven consecutive years, according to WoodMackenzie and IHS Markit.

1,500 Employees

Global Workforce

Employs over 1,500 individuals across more than 30 countries, leveraging local expertise to deliver tailored solar solutions.

Operates across renewable energy and utility-scale solar sectors, offering services like tracker design, project management, installation support, and performance monitoring.
Pioneers smart tracking technology with innovations in design, engineering, and software, supported by a robust portfolio of intellectual property.
Sees robust growth in key regions including North America, Latin America, Europe, and Asia.

Culture + Values

We are a diverse group of technology innovators and clean energy activators.
We are collaborative team players.
We do the right thing.
We are accountable and deliver results.
We believe in equity and inclusion.
We are committed to sustainability, decarbonization, and a better tomorrow.
Their efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity.
Promotes an open, collaborative work environment that encourages autonomy, flexibility, and intellectual engagement.
They value creativity and problem-solving and foster a culture where new ideas are welcomed and developed quickly.

Environment + Sustainability

18M Homes

Renewable Energy Impact

The company provides sufficient renewable energy to power 18 million homes annually, significantly contributing to the reduction of carbon emissions and promoting clean energy adoption.

Sustainability is a core part of the company's business and values, with a focus on providing smart solar and software solutions to mitigate climate change and drive the energy transition.
The company has launched a Responsible Procurement Program to ensure supply chain partners meet sustainability goals.

Inclusion & Diversity

28% of workforce

Women Representation

percentage of the workforce that is female

Their DEI hiring strategy focuses on increasing the representation of women, Hispanic, Black, Native American, and Veteran populations.

Articles

Employee story 1

Employee story 2

Diversity & Inclusion Statement