Customer Success Manager
NextTracker
Lead post‑sales engagement for robotic inspection and AI camera monitoring solutions.
3 days ago ago
$140,000 - $160,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Fremont, North Bldg, California - USA
Hybrid
Company Size
~750 Employees
Service Specialisms
Digital Solutions
Design
Engineering
Project Management
R&D
Sector Specialisms
Solar
Renewables
Role
What you would be doing
onboarding
robotic inspection
ai monitoring
issue resolution
performance metrics
customer training
- Lead seamless onboarding experiences tailored to robotic inspection and AI monitoring deploymentsTranslate technical capabilities into operational value for diverse customer environments
- Translate technical capabilities into operational value for diverse customer environments
- Champion customer feedback internally to inform product development and service enhancements
- Serve as the primary point of contact for assigned accounts, fostering trust and long-term partnerships
- Monitor customer health metrics and proactively address risks to satisfaction or renewal
- Conduct regular check-ins, performance reviews, and strategic planning sessions with clients
- Develop and deliver tailored training materials to empower customer teamsStay current on product updates and industry trends to advise clients effectively
- Collaborate with engineering, field service, and support teams to resolve issues and optimize system performanceEnsure SLAs and KPIs are met across inspection cycles and monitoring deployments
- Ensure SLAs and KPIs are met across inspection cycles and monitoring deployments
- Collaborate with engineering, field service, and support teams to resolve issues and optimize system performance
- Lead seamless onboarding experiences tailored to robotic inspection and AI monitoring deployments
- Develop and deliver tailored training materials to empower customer teams
- Stay current on product updates and industry trends to advise clients effectively
- Serve as the primary point of contact for assigned accounts, fostering trust and long-term partnershipsConduct regular check-ins, performance reviews, and strategic planning sessions with clients
- Monitor customer health metrics and proactively address risks to satisfaction or renewalChampion customer feedback internally to inform product development and service enhancements
What you bring
8+ years
robotics
crm
remote monitoring
solar asset
strategic
- 8+ years of proven experience in customer success, technical account management, or field operations—preferably in robotics, automation, or AI-driven services
- Strategic thinker with a bias for action and a passion for customer advocacy
- Familiarity with CRM tools, ticketing systems, and customer health dashboards
- Solar Asset Manager experience preferred
- Exceptional communication skills with the ability to translate technical concepts for executive and operational audiences
- Strong understanding of industrial inspection workflows and remote monitoring technologies
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$1.2B Revenue
2023 Global Revenue
Achieved significant financial growth with global revenue reaching $1.2 billion, marking a 25% increase from the previous year.
30% Market Share
Global Solar Tracker Leader
Maintains an average market share of 30% for seven consecutive years, according to WoodMackenzie and IHS Markit.
1,500 Employees
Global Workforce
Employs over 1,500 individuals across more than 30 countries, leveraging local expertise to deliver tailored solar solutions.
- Operates across renewable energy and utility-scale solar sectors, offering services like tracker design, project management, installation support, and performance monitoring.
- Pioneers smart tracking technology with innovations in design, engineering, and software, supported by a robust portfolio of intellectual property.
- Sees robust growth in key regions including North America, Latin America, Europe, and Asia.
- We are a diverse group of technology innovators and clean energy activators.
- We are collaborative team players.
- We do the right thing.
- We are accountable and deliver results.
- We believe in equity and inclusion.
- We are committed to sustainability, decarbonization, and a better tomorrow.
- Their efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity.
- Promotes an open, collaborative work environment that encourages autonomy, flexibility, and intellectual engagement.
- They value creativity and problem-solving and foster a culture where new ideas are welcomed and developed quickly.
18M Homes
Renewable Energy Impact
The company provides sufficient renewable energy to power 18 million homes annually, significantly contributing to the reduction of carbon emissions and promoting clean energy adoption.
- Sustainability is a core part of the company's business and values, with a focus on providing smart solar and software solutions to mitigate climate change and drive the energy transition.
- The company has launched a Responsible Procurement Program to ensure supply chain partners meet sustainability goals.
28% of workforce
Women Representation
percentage of the workforce that is female
- Their DEI hiring strategy focuses on increasing the representation of women, Hispanic, Black, Native American, and Veteran populations.
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