Digital Technology End User Support Specialist at Baker Hughes in Dammam, Eastern, Saudi Arabia | Kablio

Role

Description

pc replacement

equipment procurement

deployment

inventory management

project documentation

issue escalation

Building and maintaining effective working relationships, ensuring resources and technical needs are understood and planned.
Supporting DT projects, maintaining project documentation, including status updates.
Being an escalation point for non-solved requirements or issues. Monitor request handling and escalation policies for end-user computing support.
Executing PC replacement plans and assisting in financial models and budget projections.
Facilitating communication between stakeholders, team members and project managers.
Collaborating closely with local DT EUS manager to inform DT budget needs and evaluate operational costs, service improvements, customer / client engagements and feedback.
Leading the evaluation, purchasing, deployment, inventory, lifecycle, and replacement of end-user technology equipment.

Requirements

bachelor's

it infrastructure

servicenow

office 365

active directory

sccm

A bachelor’s degree from an accredited university or college (bachelor’s in science or engineering is preferred)
Experienced IT Infrastructure professional with a strong background in systems administration, network support, and cloud-based solutions to ensure robust, secure, and scalable IT operations.
Experienced in incident lifecycle management, including categorization, prioritization, escalation, and closure.
Experience in Office 365, Exchange Online, Teams
Skilled in maintaining SLA compliance, ensuring timely resolution and communication with end-users.
Familiar with knowledge base usage, ticket documentation, and generating incident reports for trend analysis.
Experience in Endpoint Security & Patch Management.
Experience in Windows, macOS Support
Experience in Remote Support Tools (SCCM, Intune, TeamViewer)
Experience in Network Support (TCP/IP, DNS, DHCP)
Experience in Hardware Troubleshooting & Repair
Proficient in using ServiceNow for logging, tracking, and resolving IT incidents and service requests.
Experience in IT Asset & Inventory Management & Ticketing Systems (ServiceNow)
Experience in Active Directory, Group Policy, Azure AD
1+ years of experience IT operations.

Benefits

Comprehensive private medical care options
Contemporary work-life balance policies and wellbeing activities
Additional elected or voluntary benefits
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Tailored financial programs
Safety net of life insurance and disability programs

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1907-founded

Year Established

The company has over a century of experience in the energy and industrial sectors.

120+ Countries

Global Presence

Operates across a wide range of industries and regions worldwide.

Specializing in oil and gas exploration, drilling, and production, the company has a history of pioneering new technologies.
Notable for innovations like the world's first automated drilling system, the company has been at the forefront of optimizing energy operations.
The company is integral to major global projects, from large-scale energy exploration to developing critical infrastructure.
Has built a reputation for solving complex challenges, with a focus on safety, efficiency, and sustainability.
In recent years, the company has expanded its portfolio to include digital solutions, automation, and advanced analytics.
Has contributed significantly to global energy transitions, developing cutting-edge solutions for energy efficiency and sustainability.

Culture + Values

Act with integrity, responsibility and compliance every day
People First, Energy Forward
Eight Behaviors – aligning core values to HOW we work
Empower employees to drive sustainable practices
Promote leadership & professional development through initiatives like career weeks and individual development plans

Environment + Sustainability

29.3% Reduction

Emissions Reduction

Absolute reduction in scope 1 and 2 emissions compared to 2019 baseline.

50% Target

Emissions Target

Interim emissions reduction target of 50% by 2030, building toward net-zero by 2050.

34.2% Share

Renewable Electricity

Increase in renewable/zero-carbon electricity share of total site electricity since 2019.

$0.8B Orders

Low-Carbon Solutions

Revenue from orders in new energy portfolio, including carbon capture, hydrogen, and geothermal technologies.

Renewable/zero-carbon electricity used at ~12% of global sites (88 locations).
13.8% reduction in total waste since 2022.
51.5% reduction in hazardous waste since 2022.
Recycling rate increased from 25.5% (2022) to 32.6% (2024).
16.5% reduction in total water withdrawal since 2022.
43.1% reduction in chemical spills since 2022.
100% of sites assessed for biodiversity risks; 199 near protected areas.
560 emissions life-cycle assessments in 2024; total nearly 1,000 LCAs.

Inclusion & Diversity

150+ Nationalities

Global Workforce Diversity

The company employs individuals from over 150 different nationalities, reflecting a highly global team.

79% Non-US Employees

Geographic Distribution

Nearly 80% of the workforce is located outside the United States, emphasizing global reach.

14.2% Women in STEM

Gender Representation in Key Roles

Women make up 14.2% of employees in science, technology, engineering, and mathematics roles.

38.3% People-of-Color in US

US Diversity Metrics

People of color represent 38.3% of the US workforce, showing progress toward equity.

Women representation increased 0.4 pp year-over-year to 19.5%
Inclusion index scored 70.0%; culture index 66.0%
Total attrition reduced from 12.0% to 10.2%; voluntary attrition from 8.6% to 7.0%
~10,000 external hires; 22.9% women
Average 22 hours of learning per employee
1,252 completions of new sustainability modules; 32 live inclusive-leadership sessions
68.4% of employees received performance/career-development reviews
15.5% of employees in ERGs (+12.2% YoY)
$410 million spent with diverse suppliers and small businesses
Global Parental Leave: minimum 18 weeks at full base pay for primary parent, gender-neutral

Articles

Careers at Baker Hughes

Baker Hughes Projects

Role

Description

pc replacement

equipment procurement

deployment

inventory management

project documentation

issue escalation

Building and maintaining effective working relationships, ensuring resources and technical needs are understood and planned.
Supporting DT projects, maintaining project documentation, including status updates.
Being an escalation point for non-solved requirements or issues. Monitor request handling and escalation policies for end-user computing support.
Executing PC replacement plans and assisting in financial models and budget projections.
Facilitating communication between stakeholders, team members and project managers.
Collaborating closely with local DT EUS manager to inform DT budget needs and evaluate operational costs, service improvements, customer / client engagements and feedback.
Leading the evaluation, purchasing, deployment, inventory, lifecycle, and replacement of end-user technology equipment.

Requirements

bachelor's

it infrastructure

servicenow

office 365

active directory

sccm

A bachelor’s degree from an accredited university or college (bachelor’s in science or engineering is preferred)
Experienced IT Infrastructure professional with a strong background in systems administration, network support, and cloud-based solutions to ensure robust, secure, and scalable IT operations.
Experienced in incident lifecycle management, including categorization, prioritization, escalation, and closure.
Experience in Office 365, Exchange Online, Teams
Skilled in maintaining SLA compliance, ensuring timely resolution and communication with end-users.
Familiar with knowledge base usage, ticket documentation, and generating incident reports for trend analysis.
Experience in Endpoint Security & Patch Management.
Experience in Windows, macOS Support
Experience in Remote Support Tools (SCCM, Intune, TeamViewer)
Experience in Network Support (TCP/IP, DNS, DHCP)
Experience in Hardware Troubleshooting & Repair
Proficient in using ServiceNow for logging, tracking, and resolving IT incidents and service requests.
Experience in IT Asset & Inventory Management & Ticketing Systems (ServiceNow)
Experience in Active Directory, Group Policy, Azure AD
1+ years of experience IT operations.

Benefits

Comprehensive private medical care options
Contemporary work-life balance policies and wellbeing activities
Additional elected or voluntary benefits
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Tailored financial programs
Safety net of life insurance and disability programs

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1907-founded

Year Established

The company has over a century of experience in the energy and industrial sectors.

120+ Countries

Global Presence

Operates across a wide range of industries and regions worldwide.

Specializing in oil and gas exploration, drilling, and production, the company has a history of pioneering new technologies.
Notable for innovations like the world's first automated drilling system, the company has been at the forefront of optimizing energy operations.
The company is integral to major global projects, from large-scale energy exploration to developing critical infrastructure.
Has built a reputation for solving complex challenges, with a focus on safety, efficiency, and sustainability.
In recent years, the company has expanded its portfolio to include digital solutions, automation, and advanced analytics.
Has contributed significantly to global energy transitions, developing cutting-edge solutions for energy efficiency and sustainability.

Culture + Values

Act with integrity, responsibility and compliance every day
People First, Energy Forward
Eight Behaviors – aligning core values to HOW we work
Empower employees to drive sustainable practices
Promote leadership & professional development through initiatives like career weeks and individual development plans

Environment + Sustainability

29.3% Reduction

Emissions Reduction

Absolute reduction in scope 1 and 2 emissions compared to 2019 baseline.

50% Target

Emissions Target

Interim emissions reduction target of 50% by 2030, building toward net-zero by 2050.

34.2% Share

Renewable Electricity

Increase in renewable/zero-carbon electricity share of total site electricity since 2019.

$0.8B Orders

Low-Carbon Solutions

Revenue from orders in new energy portfolio, including carbon capture, hydrogen, and geothermal technologies.

Renewable/zero-carbon electricity used at ~12% of global sites (88 locations).
13.8% reduction in total waste since 2022.
51.5% reduction in hazardous waste since 2022.
Recycling rate increased from 25.5% (2022) to 32.6% (2024).
16.5% reduction in total water withdrawal since 2022.
43.1% reduction in chemical spills since 2022.
100% of sites assessed for biodiversity risks; 199 near protected areas.
560 emissions life-cycle assessments in 2024; total nearly 1,000 LCAs.

Inclusion & Diversity

150+ Nationalities

Global Workforce Diversity

The company employs individuals from over 150 different nationalities, reflecting a highly global team.

79% Non-US Employees

Geographic Distribution

Nearly 80% of the workforce is located outside the United States, emphasizing global reach.

14.2% Women in STEM

Gender Representation in Key Roles

Women make up 14.2% of employees in science, technology, engineering, and mathematics roles.

38.3% People-of-Color in US

US Diversity Metrics

People of color represent 38.3% of the US workforce, showing progress toward equity.

Women representation increased 0.4 pp year-over-year to 19.5%
Inclusion index scored 70.0%; culture index 66.0%
Total attrition reduced from 12.0% to 10.2%; voluntary attrition from 8.6% to 7.0%
~10,000 external hires; 22.9% women
Average 22 hours of learning per employee
1,252 completions of new sustainability modules; 32 live inclusive-leadership sessions
68.4% of employees received performance/career-development reviews
15.5% of employees in ERGs (+12.2% YoY)
$410 million spent with diverse suppliers and small businesses
Global Parental Leave: minimum 18 weeks at full base pay for primary parent, gender-neutral

Articles

Careers at Baker Hughes

Baker Hughes Projects