Principal, Enterprise Systems & Technical Operations
American Water
Lead design, development, and support of SAP enterprise systems and technical operations.
24 days ago ago
$98,800 - $165,100
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Camden, NJ
Office Full-Time
Company Size
6,800 Employees
Service Specialisms
Water Treatment
Water Distribution
Environmental Services
Infrastructure Management
Water Resources Management
Sector Specialisms
Water Quality
Wastewater Service
Infrastructure
Water Treatment
Water Distribution
Water Testing and Analysis
Water Resources
Regulatory Compliance
Role
What you would be doing
sap integration
technical design
low-code extensions
24/7 support
itil management
performance tuning
- Designing and building integrations and extensions on SAP Business Technology Platform (BTP). This includes using services like SAP Integration Suite for connecting SAP systems with each other or with third-party applications.
- Responsible for the technical design and development of systems that meet specifications, requirements, and overall business needs.
- Strictly following the established governance rules and development guidelines to prevent "unclean" code from being introduced.
- The Lead Enterprise Systems & Technical Operations is the go-to person for designing technical solutions. This includes making critical decisions on architecture, technologies, and frameworks. She/he will be the key focal point for day-to-day enterprise systems technical operations and support and interact directly with IT, business, and partners.
- Collaborating with functional SME’s and key users to build extensions using lowcode/no-code tools and frameworks available directly in S/4HANA
- Ensure 24/7 operations and support across all enterprise systems
- Ensure all enterprise applications are supported with repeatable best practices including ITIL oriented Incident Management, Problem Management, Release Management, and Tier support models
- Provide clear and transparent feedback to IT peers, senior leadership, and business teams
- Ensure compliance with data governance, security, and regulatory standards.
- Responsible for identifying and managing technical debt. This involves proactively refactoring code, recommending improvements, and ensuring that new development doesn't create future problems.
- Work with project managers and Application owners to break down high-level business requirements into detailed technical tasks, estimate timelines, and allocate work.
- Continuously optimize practices, processes, techniques including driving these with partners
- Cultivate a customer / employee orientation across all team members and peer teams
- Perform performance tuning to improve performance over multiple functions .
- Provide technical guidance to the team, helping developers resolve roadblocks, debug complex issues, and understand new technologies.
- Provide technical leadership, mentoring, and code reviews for development teams.
- Gateway O-Data performance analysis
What you bring
abap
s/4hana
rap
sap btp
6-10 years
leadership
- Detail oriented, Proactive, persistent, passionate, creative, flexible, and dependable
- Knowledge of the Enterprise Information Management industry and related products – OpenText products preferred. Understanding of cloud computing technologies (SaaS, PaaS, MPC, etc.) is an advantage
- Ability to multitask and manage multiple deliverables and projects at the same time
- SaaS and Cloud: A strong understanding of SaaS applications, public APIs, and integration patterns (e.g., REST, OData).
- SAP Activate and test methodologies knowledge
- Minimum of 6 -10 years of experience with SAP development and support in the ISU and ERP and experience with at least two full SAP system implementations
- Primary technical point of contact for other teams and must be able to translate complex technical concepts into language that non-technical stakeholders can understand.
- Expertise in user experience (UX) and developing modern, responsive, and rolebased applications.
- Proven track record of successful team leadership and development
- Masters or MBA preferred
- Bachelor’s in Computer Science / Information Technology / Information Systems / Accounting or Business or related field of Engineering
- Positive “glass half-full” attitude, pleasant to work with, focused on customer satisfaction
- Understanding of SAP finance integration with different modules/systems
- Experience with SAP Solution Manager CCLM (Decommissioning cockpit, ATC etc.).
- Understand modern integration patterns, particularly the use of released APIs and events for connecting systems.
- Deep Technical Knowledge in modern SAP: Expertise in SAP S/4HANA, SAP Fiori, the ABAP RESTful Application Programming Model (RAP), and SAP BTP.
- Strong customer and user experience focus
- Experience with writing code using modern ABAP syntax and patterns, such as the ABAP RESTful Application Programming Model (RAP) for building Fiori apps and OData services
- Hands-on development skills with Strong ABAP/4 Programming experience including SmartForms, User-exits, BADI’s, AMDP, RESTful APIs and SAP Gateway, UI5, HTML5 (including JavaScript, CSS, HTML, SQL), Fiori, and SAP Web Dynpro, BRF+ framework
- Understanding of SAP ISU Utilities
- Excellent interpersonal and communication skills and proven ability to work effectively at all levels in the organization
- Good presentation skills engaging a variety of audiences potentially up to the EL
- Knowledgeable about the different ways to extend the SAP core without modifying it.
- Proficiently using the ABAP Cloud development model, which restricts developers to a specific set of released APIs and objects.
- Strategic skills to develop long term visions and the ability to translate them into actionable roadmaps that are broadly accepted
- 6-10 years development experience in ABAP/JAVA (SAP Stack) on ECC/ERP 6.0 or later releases and S/4 HANA with an emphasis on ERP and ISU Modules.
- Problem-Solving: The ability to quickly diagnose and solve complex technical problems, often under pressure.
- Leadership without Authority: The ability to influence and guide a team based on technical credibility and expertise rather than formal authority.
- Knowledge of end-to-end development process
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Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
Since 1886
Year Established
The company was founded in this year, marking the beginning of its journey in water and wastewater services.
14M+ People
Serve Millions Daily
The company delivers water and wastewater services to over fourteen million people across the United States.
24 States
National Presence
The company operates and provides essential water services in a significant portion of the U.S., covering two dozen states.
130+ Years
Legacy of Excellence
With over a century of experience, the company has built a reputation as a leader in water systems and operations.
- Provides vital water and wastewater services, ensuring communities have access to clean water.
- Has a long history of managing water infrastructure in partnership with municipalities.
- Recent projects include modernizing infrastructure, expanding service coverage, and improving water treatment facilities.
- Known for innovation in water management, offering sustainable solutions to modern water challenges.
- A trusted provider for residential, commercial, and industrial customers across the U.S.
- Safety first – safety is our top focus for every employee, customer and community we serve.
- Trust, dignity & respect – being dependable, honest, transparent and accountable; ensuring everyone is acknowledged, heard and empowered to thrive.
- One team – leveraging our size, scale and expertise to act as a cohesive team working towards a greater purpose.
- Environmental leadership – delivering clean, safe, reliable and affordable services while acting as a trusted steward of our most precious resource.
- High performance – committed to excellence in everything we do, executing to the best of our abilities and addressing issues quickly and transparently.
75% reduction
Injury Rate Improvement
The injury rate has been reduced by 75% since 2018, demonstrating a strong commitment to workplace safety.
20 billion kWh
Solar Energy Generation
Deployment of solar panels at six treatment facilities generates approximately 20 million kWh annually.
6.4 billion gallons
Water Saved
Leak-detection technology has prevented the loss of 6.4 billion gallons of water per day over five years.
≤1%
Affordable Water Bills
Average residential bills are capped at ≤1% of median household income, ensuring affordability.
- Medium‑term GHG goal: reduce scope 1 and 2 emissions by 50% by 2035 from a 2020 baseline.
- Long‑term GHG goal: achieve net zero scope 1 and 2 emissions by 2050.
- Water delivery efficiency: by 2035, reduce water delivered per customer 15% vs 2015 baseline.
- Water system resilience: by 2030, increase Utility Resilience Index by 10% vs 2020 baseline.
- Drinking water quality compliance tied to employee compensation via Annual Performance Plan.
- Infrastructure investment: billions annually, including $28–32 billion over ten years to modernize assets, boost resiliency, reduce leaks and enhance water quality.
- In 2022, water‑line replacement rate was 136 years—well ahead of nearly 200‑year industry average.
#11 Ranking
Forbes Best Employers for Diversity
Recognized as one of the top employers for diversity in the U.S.
4 Years
Consistently top-scoring utility in the Disability Equality Index.
2022 Pay Equity
Conducted a comprehensive pay equity analysis across the organization.
Four Consecutive Years
Included in the Bloomberg Gender Equality Index for four years.
- Chief Inclusion Officer (dual-reporting to CEO & CHRO) leads ID&E strategic plan.
- Inclusion & Diversity Advisory Council provides governance and guidance for ID&E efforts.
- Four employee business resource groups launched: female empowerment; Black/African American; LGBTQ+; caregivers & disability.
- Social-goal tracking includes % female and racial/ethnic diversity based on self-identification.
- Annual Performance Plan includes Employee Diversity as performance metric.
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