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New Home Warranty Associate
Meritage Homes
Supervise warranty repairs, ensure quality, manage claims, inspections, and customer expectations.
12d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Franklin, TN
Field
Company Size
1,570 Employees
Service Specialisms
Construction services
Property Development
Design
General Contractor
Sector Specialisms
Residential
Energy-Efficient Homebuilding
New Single-Family Housing Construction
Affordable Housing
Entry-Level Homes
Move-Up Homes
Sustainable Construction
Indoor Air Quality
Role
What you would be doing
warranty reporting
inspections
claims management
quality control
stakeholder liaison
- Manage warranty reports to assure prompt-professional service to our homeowners.
- Manage paperwork flow to include updating reports, tracking customer sign offs, etc.
- Interact daily with various departments of company, subcontractors, homebuyers, homeowners, and city inspectors.
- Assist as time permits with the inspection process. Conduct walk-through inspections and other scheduled inspections with the homeowner.
- Interact with customers and interpret warranty claims vs. Meritage warranty manual.
- Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community.
- Manage customer expectations during the construction process through the homeowner orientation.
- On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise.
- Manage assigned warranty claims in organized and methodical manner.
- Participate in the 10 step AVID-Customer Satisfaction process in assigned communities.
What you bring
construction knowledge
blueprint reading
trade training
construction experience
microsoft office
construction management
- Knowledge of homebuilding and construction systems/processes, building codes and Register of Contractor Standards (ROC).
- Must be able to read blueprints to maintain quality control and inspect all aspects of construction including framing, stucco installations, electrical, plumbing, etc.
- Advanced training in one or more trades within residential building industry strongly preferred.
- At least one (1) year of construction experience with some supervisory or project oversight experience preferred.
- Working knowledge of Microsoft Word and Excel. Knowledge of Hyphen a plus.
- Willingness to travel to different communities in the Greater Nashville area
- State of the art technology to provide an optimal working environment
- A high school diploma or equivalent is required. Course work or degree in Construction management preferred.
- Team atmosphere where every individual is considered a vital asset
- A competitive pay structure
- Ability to operate an automobile, have a valid state driver’s license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes.
- Team-oriented environment where all individuals play an integral role in the company
- Opportunity to further your career in a growing national organization
- A work environment that encourages creativity and innovative ideas from every level
- Flexibility in work-life integration
- Strong benefits
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1985 Founded
Year Established
The company was founded in Scottsdale, Arizona.
5th Largest
U.S. Builder Ranking
The company is ranked as the fifth-largest homebuilder in the United States.
6B Revenue
Annual Revenue
The company generates over $6 billion in annual revenue.
50% Savings
Energy Efficiency
Some buyers report utility bills reduced by up to 50% due to energy-saving designs.
- As Monterey Homes, it grew from under 300 annual builds to a public NYSE-listed homebuilder.
- Its projects span 12 states, focusing on entry-level and first move-up single-family homes across West, Central, South, and East regions.
- A pioneer in energy-efficient construction, it introduced its first net-zero and all-electric home communities in the 2010s.
- Typical projects feature ENERGY STAR certified appliances, WaterSense fixtures, and often qualify for EPA’s Indoor airPLUS certification.
- Blending mass-market affordability with smart-home innovation, their developments also sometimes include active-adult and luxury lines.
- Financially, the company consistently delivers strong net income (e.g., $400M+ in 2023) and pays regular dividends.
- Start With Heart
- Integrity Above All Else
- Develop To Empower
- Build Value
- Think Strategically
- Play To Win
13,308 homes
ENERGY STAR certified
Delivered 13,308 ENERGY STAR certified homes with an average HERS index score of 52 in 2023.
−3 HERS score
Zero-energy homes
Achieved an average HERS score of −3 for 20 net-zero homes at Sierra Crest (Fontana, CA) with grid-tied PV systems.
1,300+ trees
Greenspace initiative
Planted over 1,300 trees in collaboration with the Arbor Day Foundation across 18 regional events in 2022.
- Built first public-homebuilder all-electric zero-net energy community in Irvine, CA in April 2019.
- Standard net-zero energy homes feature solar, solar battery packs, heat-pump HVAC & water heaters, LED lighting, low-e triple-glazed windows, spray-foam insulation.
- Launched multispeed HVAC system as standard in April 2021 through Carrier partnership, improving efficiency and indoor air quality; first public homebuilder to do so.
- Target net-zero energy homes company-wide (producing as much energy as consumed) with goal alignment by 2020 code and ongoing renewable integration.
- Champions a culture of inclusion where team members feel a sense of belonging, are respected, are valued for their unique attributes, perspectives, and experiences, have equitable access to opportunities, and are empowered to do their best
- Focused on increasing and retaining demographic and skill diversity at all levels
- Established Employee Resource Groups aligned with core values to support inclusion culture
- Workplace goal: create an environment where teams can reach their full potential; Workforce goal: increase/retain demographic diversity; Marketplace goal: cultivate diverse relationships with customers, suppliers, and partners
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