Business Systems Administrator III

Description

• Generates requirements and test plans based upon knowledge of the business and technology during project planning phases.
• Responsible for business system application security via account management and user set up, vulnerability patching, and collaborating with Operations and Cyber Security to ensure secure infrastructure and data.
• Consults with internal customers to determine software or system functionality issues.
• Assists system engineers, database administrators and vendors as needed to resolve problems.
• Creates effective documentation through the creation and maintenance of Knowledge Base articles.
• Provides on-going support of business software.
• Identifies and resolves support issues while working with the internal customers and the business technology team.
• Creates reference architecture documents and test plans for business applications.
• Works collaboratively with internal customers and resolves incidents and requests related to business systems or processes.
• Creates and maintains roadmap(s) for core applications.
• Performs research and analysis related to business system functionality.
• Performs research and analysis related to business system capabilities and will lead efforts to improve.
• Creates and maintains integrations (API, batch, database) to enable the timely and accurate flow of data.
• Creates and enhances processes supporting the Business Technology team.
• Participates in support training before business software projects are launched.
• Plays a key role in system upgrades.
• Acts as liaison between the internal customer and the vendor to resolve issues with business systems.
• Manages and communicates expectations appropriately with the customers that require assistance.
• Monitors and communicates system status.
• Configures applications to meet the needs of our stakeholders.
• Actively participates in Faith’s hiring referral and mentoring program, as appropriate.
• Creates and maintains reports for the business.
• Acts as the technical lead for medium to large projects, taking responsibility for ensuring tasks are completed, mentoring junior associates, and coordinating vendor activities to meet the project objectives.
• Completes assigned work tasks from projects such as testing, issue remediation, post go live support.
• Performs repairs to software and peripheral equipment following design or installation specifications.

Requirements

• Demonstrates keen attention to detail, provides excellent customer service, utilizes solid oral and written communication, and creates appropriate procedures.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance