Hs2 (High Speed Two) Ltd
HS2 is a major infrastructure project building a high-speed rail network across the UK.
2 days ago
$41,092 - $48,344
Expert & Leadership (13+ years)
Full Time
Birmingham, England, United Kingdom
Office Full-Time
Company Size
25,000 Employees
Service Specialisms
Sector Specialisms
Description
service delivery
incident management
change management
sla monitoring
supplier management
reporting
The IT Service Manager will oversee end‑to‑end delivery of IT services and operations across products and platforms to business and IT customers, ensuring services are available and meet defined service levels.
As a safety‑critical organisation, employees must take personal responsibility for health and safety, adhering to the ‘Safe at Heart’ programme and safe working procedures at all times.
- Manage and assure service delivery of platforms, products and services, applying end‑to‑end ITIL practices.
- Oversee application lifecycle management to ensure effective outcomes.
- Ensure incident, problem, request, event and change management across services, coordinating suppliers and communicating with stakeholders.
- Deliver and monitor service level agreements (SLAs) and operational level agreements (OLAs) for the IT portfolio.
- Oversee performance of key IT suppliers and internal delivery teams to meet contractual and operational expectations.
- Collaborate with cross‑functional IT teams to improve user experience, costs and service performance.
- Provide reporting and management information to ensure service standards are met and performance is visible.
- Maintain and improve service management documentation, processes and knowledge assets for efficiency, resilience and compliance.
- Promote and embed Equality, Diversity and Inclusion in all work and comply with organisational policies.
- Service Level Management: set, monitor and manage service level targets.
- Change Control: assess risks and coordinate controlled changes to products, services or systems.
- Business analysis: lead investigations into problems and opportunities, gather information and recommend improvements.
- Technology Service Management: deliver technology‑based services using ITIL best practice.
- Continual service improvement: analyse processes, identify optimisation opportunities and lead a team to deliver improvements.
Requirements
digital tech
it frameworks
service management
governance reporting
stakeholder management
team oversight
The post‑holder must behave consistently with HS2 values of Safety, Leadership, Integrity and Respect, and actively promote Equality, Diversity and Inclusion in all work, supporting organisational policies.
HS2 Ltd does not hold a sponsorship licence, so applicants must already have the Right to Work in the UK. Certain time‑bound visas are not accepted.
Offers are subject to satisfactory completion of pre‑employment checks, including nationality and immigration status, references, DBS, financial and education checks.
Initial suitability is assessed solely on the CV, which is anonymised to remove personal information and reduce bias. Candidates should upload an updated Word CV that evidences the criteria in the advert.
- Knowledge of digital information, contexts, design services, new technologies and their applications.
- Knowledge of IT service frameworks, methodologies and best practice.
- Experience managing multiple IT services or platforms.
- Experience overseeing outputs of internal and external IT teams.
- Experience balancing multiple priorities to deliver complex services or projects for stakeholders.
- Experience producing governance and assurance reports for service standards.
Benefits
Base salary: £41092 pa to £48344 pa depending on skills and experience. In addition, we offer a flexible benefits fund of 15% paid on top of the base salary, which is fully pensionable, along with a range of competitive benefits available on our website.
HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential. In practice, we provide adjustments, flexible working, support staff networks, and offer personal and professional development opportunities.
Training + Development
Interview process
Visa Sponsorship
- hs2 ltd does not hold a sponsorship licence and cannot sponsor applicants.
- applicants must already have the right to work in the uk at application time.
- certain time‑bound visas are not accepted.
Security clearance
- offers subject to satisfactory completion of pre‑employment checks.
- checks include nationality & immigration status, employment references, dbs, financial and education checks.
Overview
- Transforming the UK’s rail network with the vision of connecting cities through high-speed rail.
- Aiming to increase capacity, improve connectivity, and stimulate economic growth across the country.
- Construction is underway for the first phase, connecting London to the West Midlands, with additional phases planned to reach further northern cities.
- Focusing on advanced infrastructure and cutting-edge technology to deliver a future-proof transportation system.
- Expected to provide significant job opportunities and create thousands of skilled roles in construction and engineering.
- High-speed rail line will reduce travel times, making travel between major cities faster, greener, and more reliable.
- Ambition is to deliver a world-class rail experience while supporting sustainability with energy-efficient technologies.
- Represents one of Europe’s largest and most significant infrastructure projects, pushing the boundaries of engineering and design.
Culture + Values
- Ensuring value for money: manage corporate costs efficiently, bear down on programme costs while protecting strategic goals
- Respecting communities: be good neighbours; community engagement drives thinking, actions and decisions
- Championing teamwork and collaboration: promote a ‘one team’ approach with positive relationships between HS2, suppliers and government
- Creating a positive legacy for Britain: bring country closer together, boost economy, and improve lives of this and future generations
- Integrity: act fairly, transparently and consistently; use powers wisely and do the right thing even in difficult circumstances
- Leadership: use innovation and challenge to lead by example; set new standards for mega‑projects
- Respect: understand others, recognise their value, listen, explain decisions clearly, work flexibly
- Safety: make safety first consideration; care for workforce, passengers and public, speak up if something is unsafe
Environment + Sustainability
2700 Tonnes CO2
Steel Reduction Savings
Reducing steel usage saved over 2,700 tonnes of CO2 and £7 million in costs.
87000 tCO2
Curzon Street Carbon Reduction
A 55% reduction in carbon emissions achieved at Birmingham Curzon Street station design.
7M Trees
Green Corridor Planting
Planting 7 million trees and shrubs to enhance biodiversity alongside the railway.
10M Tonnes
Aggregate Transported
Transporting 10 million tonnes via 15,000 trains, reducing lorry journeys and emissions.
- Target to be a net-zero carbon railway by 2035
- All trains powered by 100% zero-carbon energy
- Corporate net-zero for business activities from 2025
- All trains powered by 100% zero-carbon energy from day one of operation
- PAS 2080 accreditation for whole-life carbon management
- 50% reduction in carbon emissions from steel and concrete by 2030
- Use of electric zero-emission machinery and solar & hydrogen welfare cabins
- Curzon Street station uses solar panels and ground-source heat pumps
Inclusion & Diversity
90% Response Rate
Diverse employee engagement surveys
Bi-annual staff surveys achieved a notable 90% response rate from diverse groups, compared to an overall 84%. Results indicated increased feelings of respect and well-being among participants.
56 Nationalities
Multicultural workforce representation
The company employs individuals from 56 different nationalities, creating a vibrant and inclusive multicultural environment across global projects.
- Respect Campaign led ‘Banter in the Office’ toolbox talks to clarify acceptable vs inappropriate language, delivered to over 2,000 colleagues
- Reverse mentoring programme launched Sep 2022: senior leaders mentored by junior employees from under‑represented groups to inform strategy and reduce bias
- Reverse mentoring feedback: "valuable outlet… share experiences as minorities" leading to real changes in company strategy, targeting undesirable behaviours