Description
maintenance ops
hvac
plumbing
work orders
budget management
staff training
As the Service Manager, you will lead the Service team and ensure the property remains in top condition through a passion for quality appearance, proactive maintenance, and repairs. You will mentor skilled technicians, solve maintenance challenges, and keep operations running smoothly while communicating effectively.
The Service Manager oversees daily maintenance operations, collaborates with Property Managers on needs and escalations, and works with Regional Service Managers on larger capital projects. Responsibilities include preserving property quality across HVAC, electrical, plumbing, carpentry, and other systems, ensuring apartment turnovers meet standards, leading the service team to timely, high-quality work orders, managing supply budgets, maintaining curb appeal, developing staff, scheduling work, and communicating in line with MRR T.R.U.S.T. principles.
- Oversee daily maintenance operations and collaborate with Property Managers on needs and escalations
- Partner with Regional Service Managers on larger capital and value‑add projects
- Ensure property preservation through HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, pools, and snow removal
- Coordinate apartment turnover to meet Mission Rock standards
- Lead service team to deliver timely, high‑quality work orders and resident service
- Manage purchase orders and budgets for supplies
- Maintain curb appeal and overall cleanliness of the property
- Develop and mentor Service Technicians, Groundskeepers, Housekeepers, and other staff
- Plan work schedules, delegate workloads, and monitor workflow
Requirements
hvac cert
cpo cert
3-5 years
fair housing
microsoft office
leadership
Successful candidates will demonstrate strong customer service and communication skills, proven leadership, solid organizational abilities, a collaborative spirit, a commitment to improving residents’ lives, cost-saving acumen, required HVAC and CPO certifications, 3–5 years of multi-family maintenance experience, Fair Housing knowledge, inspection skills, a proactive “can‑do” mindset, a valid driver’s license, and basic Microsoft Office proficiency.
- Communicate effectively via email, phone, text, and in‑person following MRR T.R.U.S.T. standards
- Strong customer service and communication skills with a “go the extra mile” attitude
- Proven ability to lead and develop a team
- Excellent organizational and time‑management abilities
- Collaborative and engaging mindset
- HVAC certification (required)
- Certified Protection Officer (CPO) certification (required)
- 3–5 years of multi‑family or similar maintenance experience
- Knowledge of Fair Housing best practices
- Ability to perform routine inspections and identify issues
- "Can‑do" mentality for efficient problem‑solving
- Valid driver’s license with reliable transportation
- Basic computer skills, including Microsoft Office
Benefits
Based at Cherry Creek Apartments, the compensation package includes a competitive salary plus extensive benefits such as career advancement opportunities, bonuses, generous paid holidays, vacation and sick time, housing discounts, retirement matching, health insurance, disability and life coverage, HSAs, flexible spending, voluntary benefits, and an Employee Assistance Program.
- Career advancement and learning opportunities
- Bonus opportunity
- 13 paid holidays, including Personal Wellness Day & Volunteer Day
- Sick time accrual plus vacation: 10 days first year, up to 15 days second year
- Housing discount opportunity
- 401(k) with company match
- Medical, dental, and vision insurance
- Employer-sponsored short‑term & long‑term disability
- Company‑paid life insurance
- Health savings account with employer contribution
- Flexible spending account
- Voluntary benefits
- Employee Assistance Program (EAP)
Training + Development
Information not given or found
