UX Designer - (Maternity Cover) at Utility Warehouse in London, England, United Kingdom | Kablio

Role

Description

ux design

user research

prototyping

design qa

brand migration

ab testing

You’ll be part of the Customer Acquisition team, which works on the sign‑up journey used by customers, UW partners and the sales team. In a cross‑functional squad with Product, Engineering and UX, you’ll help develop and refine the acquisition experience.

In the upcoming quarter the team will concentrate on migrating the sign‑up journey and delivering the brand refresh, with projects that span new quote journeys, partner feedback and promotional design. Collaboration across disciplines will be essential to meet these goals.

Lead the final stages of the rebrand rollout and platform migration.
Support optimisation of the quote journey and drive design experimentation.
Bridge design and development to ensure high‑quality implementation using data‑informed decisions.
Collaborate with Product, Engineering and UX in a cross‑functional squad to enhance the Customer Acquisition journey.
Monitor partner feedback on the new quote journey and decide on necessary changes.
Answer developer questions, create edge‑case designs and QA new screens before launch.
Design promotional experiences for both legacy and new journeys.
Identify optimisation opportunities for the live quote journey using user data and stakeholder insights.
Conduct customer and partner research to inform proposition changes and A/B testing experiments.
Deliver full‑cycle user‑centred design from research through UI, producing low and high‑fidelity wireframes and prototypes.
Prioritise tasks and collaborate effectively to meet deadlines and scope.
Communicate design decisions clearly and champion UX processes and methodology.
Balance user needs with business objectives in design decisions.
Take advantage of up to two weeks per year work‑from‑anywhere.
Grow through a Career Development Framework with regular reviews and promotion cycles.

Requirements

figma

detail-oriented

consumer journeys

Demonstrate expertise in Figma for design and prototyping.
Exhibit strong attention to detail and contribute to team and business goals.
Apply experience with high‑volume consumer service acquisition journeys.

Benefits

UW offers an industry‑benchmarked salary, flexible remote‑first working, generous benefits and a culture that values diversity, learning and career progression. Applications are welcome from all backgrounds, and we provide equal‑opportunity support throughout the recruitment process.

Receive an industry‑benchmarked salary disclosed during the interview.
Enjoy flexible remote‑first working with access to UK hot desks and a London hub.
Benefit from discounts on services and a free Cashback Card.
Participate in a matched‑contribution pension scheme and life assurance up to 4× salary.
Access family‑friendly policies, private health insurance discounts and a free Virtual GP.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

successful candidates will be subject to a background check; unsatisfactory results may lead to withdrawal of the offer.

Company

Overview

37,000 Distributors

Independent Distributors

Operates through a network of 37,000 independent distributors using a word-of-mouth, multi-level marketing model.

770,000 Accounts

Customer Acquisition

Acquired 770,000 energy customer accounts from npower in 2013, solidifying its position as a major independent supplier.

1 Million Accounts

Global Customer Base

Supplies approximately 1 million customer accounts globally across utilities and telecom services.

£3 Billion Revenue

Parent Company Revenue

Financially backed by parent company Telecom Plus, which generates over £3 billion in annual revenue.

Grew from energy and communications into broadband, mobile, insurance and cashback offerings.
Runs projects bundling home services to simplify bills and save customers time and money.
Distinctive for its MLM‑style partner network, remote work infrastructure and bundled services model.
Unusual fact: no shops or TV ads—growth relies entirely on distributors and partner referrals.

Culture + Values

Celebrating collaboration and teamwork across the business
Leave corporate jargon at the door and bring your authentic self
Maintaining a welcoming, down-to-earth environment despite FTSE 250 status
Inclusive environment where individuals feel valued and respected
Strong support structures, training, and career development
Genuine commitment to making a difference for members and Partners

Environment + Sustainability

100% Renewable

Electricity Supply

Provides clean energy via Fixed Green Tariff.

100% Renewable

Energy Achieved

Reached 100% renewable energy supply.

100k Trees

CO2 Absorption

Trees planted to offset carbon emissions.

5M LED Bulbs

Energy Savings

Installed to reduce energy use and costs.

Smart meter installation covering 64% of customers (March 2022), saving ~24,960 tonnes CO₂/year
Net-zero target: 2050, with formal net-zero transition plan in 2023 report
Developed science-based targets and first transition plan (2023)
Employee-funded £5 million Hardship Fund supporting vulnerable customers and sustainability efforts

Inclusion & Diversity

39 Score

Employee Net Promoter Score

The Employee Net Promoter Score improved significantly from -3 to +39, reflecting enhanced employee satisfaction.

2023

ESG Report

A formal commitment to a diverse and inclusive workforce was highlighted in the 2023 ESG report.

£400

Cost-of-Living Boost

Two cost-of-living boosts of £400 each were provided to employees, along with a 10.1% inflation-linked pay rise.

Scaled partnership with Citizens Advice Plymouth to support vulnerable customers
Launched new learning platform and supplier Code of Conduct to support inclusion and development

Articles

Careers at Utility Warehouse

Utility Warehouse Wikipedia

Utility Warehouse Privacy Notice

UW Senior Digital Designer job

Role

Description

ux design

user research

prototyping

design qa

brand migration

ab testing

Lead the final stages of the rebrand rollout and platform migration.
Support optimisation of the quote journey and drive design experimentation.
Bridge design and development to ensure high‑quality implementation using data‑informed decisions.
Collaborate with Product, Engineering and UX in a cross‑functional squad to enhance the Customer Acquisition journey.
Monitor partner feedback on the new quote journey and decide on necessary changes.
Answer developer questions, create edge‑case designs and QA new screens before launch.
Design promotional experiences for both legacy and new journeys.
Identify optimisation opportunities for the live quote journey using user data and stakeholder insights.
Conduct customer and partner research to inform proposition changes and A/B testing experiments.
Deliver full‑cycle user‑centred design from research through UI, producing low and high‑fidelity wireframes and prototypes.
Prioritise tasks and collaborate effectively to meet deadlines and scope.
Communicate design decisions clearly and champion UX processes and methodology.
Balance user needs with business objectives in design decisions.
Take advantage of up to two weeks per year work‑from‑anywhere.
Grow through a Career Development Framework with regular reviews and promotion cycles.

Requirements

figma

detail-oriented

consumer journeys

Demonstrate expertise in Figma for design and prototyping.
Exhibit strong attention to detail and contribute to team and business goals.
Apply experience with high‑volume consumer service acquisition journeys.

Benefits

Receive an industry‑benchmarked salary disclosed during the interview.
Enjoy flexible remote‑first working with access to UK hot desks and a London hub.
Benefit from discounts on services and a free Cashback Card.
Participate in a matched‑contribution pension scheme and life assurance up to 4× salary.
Access family‑friendly policies, private health insurance discounts and a free Virtual GP.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

successful candidates will be subject to a background check; unsatisfactory results may lead to withdrawal of the offer.

Company

Overview

37,000 Distributors

Independent Distributors

Operates through a network of 37,000 independent distributors using a word-of-mouth, multi-level marketing model.

770,000 Accounts

Customer Acquisition

Acquired 770,000 energy customer accounts from npower in 2013, solidifying its position as a major independent supplier.

1 Million Accounts

Global Customer Base

Supplies approximately 1 million customer accounts globally across utilities and telecom services.

£3 Billion Revenue

Parent Company Revenue

Financially backed by parent company Telecom Plus, which generates over £3 billion in annual revenue.

Grew from energy and communications into broadband, mobile, insurance and cashback offerings.
Runs projects bundling home services to simplify bills and save customers time and money.
Distinctive for its MLM‑style partner network, remote work infrastructure and bundled services model.
Unusual fact: no shops or TV ads—growth relies entirely on distributors and partner referrals.

Culture + Values

Celebrating collaboration and teamwork across the business
Leave corporate jargon at the door and bring your authentic self
Maintaining a welcoming, down-to-earth environment despite FTSE 250 status
Inclusive environment where individuals feel valued and respected
Strong support structures, training, and career development
Genuine commitment to making a difference for members and Partners

Environment + Sustainability

100% Renewable

Electricity Supply

Provides clean energy via Fixed Green Tariff.

100% Renewable

Energy Achieved

Reached 100% renewable energy supply.

100k Trees

CO2 Absorption

Trees planted to offset carbon emissions.

5M LED Bulbs

Energy Savings

Installed to reduce energy use and costs.

Smart meter installation covering 64% of customers (March 2022), saving ~24,960 tonnes CO₂/year
Net-zero target: 2050, with formal net-zero transition plan in 2023 report
Developed science-based targets and first transition plan (2023)
Employee-funded £5 million Hardship Fund supporting vulnerable customers and sustainability efforts

Inclusion & Diversity

39 Score

Employee Net Promoter Score

The Employee Net Promoter Score improved significantly from -3 to +39, reflecting enhanced employee satisfaction.

2023

ESG Report

A formal commitment to a diverse and inclusive workforce was highlighted in the 2023 ESG report.

£400

Cost-of-Living Boost

Two cost-of-living boosts of £400 each were provided to employees, along with a 10.1% inflation-linked pay rise.

Scaled partnership with Citizens Advice Plymouth to support vulnerable customers
Launched new learning platform and supplier Code of Conduct to support inclusion and development

Articles

Careers at Utility Warehouse

Utility Warehouse Wikipedia

Utility Warehouse Privacy Notice

UW Senior Digital Designer job