HVAC Call Center Supervisor

Description

• Collaborate across departments to streamline workflows and enhance service delivery.
• Develop and implement process improvements to increase efficiency and customer satisfaction.
• Monitor, track, and report on departmental performance metrics and KPIs.
• Train new hires and provide ongoing coaching to improve skills, knowledge, and productivity.
• Lead, motivate, and support the call center, dispatch, and customer service teams to meet and exceed performance goals.
• Handle escalated customer issues with professionalism and empathy, ensuring timely resolution.
• Foster a culture of accountability, teamwork, and continuous improvement.

Requirements

• Demonstrated ability to track and deliver on departmental metrics.
• Excellent communication and interpersonal skills with a passion for coaching and team development.
• Supervisory/Management/Leadership experience, ideally overseeing teams of 5 or more.
• HVAC or related industry experience.
• Proficiency in Microsoft Office 365 (Teams, Excel, OneDrive).
• Strong multitasking, organizational, and time-management skills.
• Strong phone-based customer service experience.
• Experience with ServiceTitan software (1+ years preferred).

Benefits

• Ongoing training and career growth opportunities
• 401(k) with 3% full match and partial match on 4-5%
• 2+ weeks of accrued PTO in your first year
• Fun company events and team-building activities
• Year-round work stability
• Performance bonus opportunities
• Quarterly incentives tied to performance goals
• Compensation: $60,000 base salary, depending on experience, plus additional earning potential
• Medical, dental, vision, life, and supplemental benefits
• 5 paid holidays plus your birthday off

Training + Development

Interview process

Visa Sponsorship

Security clearance