Change of Tenancy Advisor

Description

• Taking Inbound calls from new and existing COT queries
• Assisting with recording written information on systems
• Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs • Developing & Learning relationship skills with key stakeholders (Internal & External)
• Processing COT requests smoothly and efficiently and within SLA
• Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business

Requirements

• Office 365 – Good Office 365 skills including Excel, PowerPoint & Word Physical Requirements
• Responding to Email queries internal and external whilst providing excellent customer service and due diligence
• Education – GCSE Grade A-C in Math & English or Equivalent
• Friendly – You’re always polite & speak to people with respect • Accuracy – Good level of accuracy & attention to detail
• Communication – Must be able to talk, listen & speak clearly on the telephone & have the ability to construct coherent written correspondence with confidence
• Ability to spot risks within accounts and offer remedial action
• Time Management – You’re able to manage time effectively, working under pressure & managing multiple deadlines

Benefits

Compensation: £24,570 - £26,000 / year

• Learning and development opportunities
• Death in service and critical illness cover
• Enhanced paternity, maternity and adoption policies
• 3 days additional annual leave if you get married/civil partnership etc.
• 24 days annual leave + bank holidays
• Appointment allowance
• Company sick pay (subject to length of service)
• Holiday buy – up to 5 additional days
• New modern facilities
• Team player – You’re happy to help a fellow colleague, a strong team player & are flexible & adaptable Motivated – You have a can-do attitude & love to learn & develop new skills
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Refer a friend payment
• Long service recognition

Training + Development

Interview process

Visa Sponsorship

Security clearance