Facilities Management Specialist

The Workplace Experience Ambassador is responsible for delivering exceptional client and guest experiences across the company's portfolio. This role involves providing a seamless, professional, and welcoming service to all building users, ensuring their needs are anticipated and exceeded.

• Perform first aider/fire marshal duties.
• Onboard Ambassadors conducting orientation tours for new starters.
• Raise POs for sundries items: Stationary & kitchen consumables from our preferred list of items, coffee vending supplies.
• Serve as a liaison between building users and management to gather and act on feedback for continuous service improvement.
• Replenish front of house refreshments, and coordinate room and hospitality bookings.
• Efficiently manage guest registration, host notification, and issue passes in accordance with site security procedures.
• Provide general information on the local area, directions, and travel updates.
• Own and take responsibility for a floor, ensuring world-class customer service.
• Ensure digital signage systems are updated with accurate and relevant content.
• Greet and welcome guests courteously, anticipating their needs and exceeding expectations.
• Support facility access control management by maintaining accurate records of visitor and resident logs.
• Conduct regular building security and safety checks, reporting hazards or anomalies.
• Collect and distribute office post & deliveries as required.
• Provide exceptional customer service to site residents and guests, acting as a single point of contact for all enquiries.
• Assist guests with luggage and ensure the visual standards of reception and meeting room areas.
• Keep kitchen area tidy and clean throughout the day, including loading/unloading of dishwasher.
• Maintain up-to-date training on emergency response protocols and assist in drills as needed.
• Administer bookings for meeting rooms.
• Plan and execute small-scale social events, networking sessions, and engagement activities.
• Act as site security coordinator to issue badge access as per the Global Badge Access policy.
• Coordinate building events and health & wellbeing initiatives, communicating through appropriate tools.
• Carry out reasonable requests from management.
• Assist with monthly and quarterly facility audits to ensure operational efficiency.
• Conduct daily meeting room checks and support with meeting room setups.
• Report faults and issues through our CAFM systems to resolution and be the point of contact for PPM activities, ensuring contractors are registered and contractor POWR conducted/issued.
• Support wellness programs, including ergonomic assessments and mindfulness sessions.
• Undertake general team administration duties and support QHSE activities.
• Assist with VIP visits by coordinating special services, security protocols, and hospitality arrangements.
• Troubleshoot and provide first-line support for common IT issues in meeting rooms and collaborative spaces.
• Ensure compliance with Health and Safety and environmental procedures.
• Manage event logistics, from setup to breakdown, ensuring a smooth guest experience.
• Maintain inventory control of office supplies, ensuring timely ordering and replenishment.
• Monitor and respond to emails in a timely and professional manner.
• Promote and coordinate sustainability initiatives, such as recycling programs and energy-saving campaigns.
• Maintain a presence in the lobby area, ensuring positive interactions with building users.
• Assist with Audio Visual Equipment setup and monitor Multi-Functional Devices.

• Strong organisational and communication skills.
• Working knowledge of Microsoft Office suite and relevant IT systems.
• Proven customer service, security, or hospitality-related experience.
• Ability to perform minimal physical activity such as carrying small packages.
• Proven track record in delivering outstanding customer service in a corporate environment.
• Ability to multi-task, prioritise, and ensure consistent guest experiences.

Enhanced Client and Guest Engagement

“We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.”

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Security and Safety Enhancement