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IT Support Specialist
Owl Services
Provide IT support for office and field staff, including troubleshooting hardware and software issues and maintaining and tracking hardware.
16d ago
$75,000
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Mechanicsburg, PA
Onsite
Company Size
3,000 Employees
Service Specialisms
Integrated Solutions
Fuel Dispensing
EV Charging
Compliance
Construction
Managed Services
Sales
Installation
Sector Specialisms
Petroleum
Clean Energy
Retail
Commercial
Fleet
Aviation
Marine
EV Charging
Role
What you would be doing
ticketing system
hardware/software upgrades
network troubleshooting
hardware maintenance
tech knowledge
process improvement
- Assist in onboarding/orientation of new employees.
- Utilize the company's ticketing system to log, track, and resolve issues, ensuring timely support and continuity of business operations
- Perform hardware and software upgrades as required.
- Maintain and track all hardware (printers, laptops, etc)
- Troubleshoot problems with networks, email services, file services, print services, IP Telephony devices, and cell phones.
- Support office/field inquiries via phone/email/in-person to resolve hardware issues.
- Maintain a broad knowledge of operating systems, programming languages, and hardware.
- Offer ideas, suggestions, and seek processes to be the best in our industry.
What you bring
fortinet
azure/aws
windows
o365
network security
communication
- Excellent communication skills both verbally and written.
- Advanced troubleshooting knowledge of Microsoft Office and O365.
- Experience with Mobile Device Management (MDM) a plus.
- Advanced knowledge of Windows 10/11 Professional operating systems.
- Familiarity with Azure/AWS.
- Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.
- Experience configuring Fortinet products (firewalls, switches, access points).
- Ability to maintain confidentiality with sensitive customer and internal information.
- Knowledge of Cat 5e or higher cabling and troubleshooting.
- Minimum knowledge of switch/router management, with aptitude to expand knowledge.
- Working knowledge and troubleshooting of standard desktop applications.
- HSA and FSA
- Minimum knowledge of network security, understanding of vulnerabilities, and countermeasures.
- 3 - 5 years of experience with PCs, printers, laptops, and some server experience.
- 10 Paid Holidays
- Disability & Occupational Accident Insurance
- Health, Dental, and Vision Insurance
- World-class paid training program for you to learn the skills for long term career success.
- Flexible Time Off
- Company-Paid Life Insurance Policy
- 401(k) Company Match
- Employee Assistance Program (EAP)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- company may perform background checks on candidates as part of the hiring process.
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Company
Overview
2000s Founded
Year Established
The company was established in the early 2000s, marking the beginning of its growth into a leading firm.
- The company specializes in providing end-to-end services, from design to execution, across multiple sectors.
- With a strong focus on energy, industrial, and infrastructure projects, OWL has delivered complex, large-scale initiatives.
- OWL's diverse portfolio includes notable works in utilities, water resources, and transportation systems.
- The company stands out for its deep technical expertise, offering innovative solutions tailored to each project's unique needs.
- Projects often span across geographies, demonstrating OWL’s ability to operate in diverse environments and meet global standards.
- Customer Commitment: We strive to exceed our customers' expectations and deliver outstanding service.
- Integrity: We act with honesty and integrity in all our actions and relationships.
- Collaboration: We foster a collaborative environment that encourages teamwork and shared success.
- Innovation: We embrace innovation and continuous improvement to create value for our customers.
- Excellence: We pursue excellence in everything we do, holding ourselves to the highest standards of quality and performance.
Net Zero 2030
Carbon Emissions Target
The commitment to achieve net zero carbon emissions by a specific date.
- Implemented energy-efficient technologies across operations.
- Reduced waste through a comprehensive recycling program.
- Integrated sustainability into every aspect of business strategy.
- Creates a diverse and inclusive workplace as a strategic focus.
- Supports initiatives that promote gender equality and inclusive leadership.
- Tracks and reports gender diversity, aiming for gender balance across teams.
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