Aftermarket Manager

Description

• Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
• Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Understand and communicate the quarterly Profit Sharing program to team members.
• Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
• Review monthly receivables with the department and General Manager. Establish collection plans and monitor aggressively.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Ensure each team member receives an effective monthly 1:1 meeting and a quarterly Career Path Level (CPL) review.
• Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values, and that business relationships with all stakeholders are not compromised.
• Develop and maintain effective parts and service department processes to ensure internal and external customer satisfaction.
• Develop and execute parts and service department marketing plans and monitor to ensure achievement of established goals.
• Create and monitor annual parts and service department benchmarks and budget, in alignment with the organization’s financial and operational objectives.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.

Requirements

• Strong computer skills
• Excellent customer service skills
• Industry and/or aftermarket parts and service support experience
• Demonstrate leadership in all aspects of the parts and service departments and the store.
• Strong oral and written communication skills
• College degree or applicable experience preferred
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
• Previous supervisory/management experience

Benefits

• Comprehensive benefits package
• Training and development, as well as opportunities to grow within the organization
• 32% bonus potential

Training + Development

Interview process

Visa Sponsorship

Security clearance