Support commissioning processes and partnership working to ensure the scheme meets local needs.
Support customers to understand their responsibilities, access benefits, and connect with care, support and welfare services
Provide a high-quality housing management service, ensuring the scheme is safe, well-maintained, and welcoming
Manage voids and lettings, ensuring new customers have everything they need for a successful start
Use your initiative to solve problems, manage disputes, and help customers overcome challenges
Be a visible, positive presence in the local community, promoting and encouraging customer engagement
Requirements
driving licence
housing management
it skills
mental health
self‑motivated
collaboration
Experience working with adults with mental health needs
A track record of being self-motivated, flexible, and able to manage your own workload
Tenacity and resilience – doing what it takes to achieve the right outcome
Excellent organisation and IT skills (comfortable with mobile devices and admin systems)
Full UK driving licence and access to a vehicle (essential for assessments and office visits).
The ability to see the best in people and coach them to achieve more
Experience of working with a range of organisations and professionals including commissioners, care providers and social work teams
Curiosity and confidence to have honest conversations, even when they’re difficult
Work flexibly and independently, including lone working, and collaborate with partner agencies and professionals
Solid knowledge and understanding of housing management and commissioning (essential)
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
interview date to be confirmed, conducted in shrewsbury.
Visa Sponsorship
Information not given or found
Security clearance
enhanced and adult barred list dbs check required.
Company
Overview
The organization has grown from a small housing society into a major regional housing association.
Headquartered in Tewkesbury, it serves some 110,000 residents.
Each year it builds around 1,000 homes, including social rent, shared ownership, retirement living, and supported housing schemes.
Strong partnerships, such as the 2018 Merlin merger and regional ventures with combined authorities, have strengthened its affordable housing pipeline.
The organization specializes in residential development, neighbourhood coaching, maintenance, and bespoke supported housing schemes such as MyPlace.
Notable projects include modular, extra-care, and specialist disability housing, often described as community lifelines.
The organization has ambitious plans to deliver 2,000 new homes annually over 30 years and 11,000 more by 2030 along the M5 corridor.
Culture + Values
We put customers at the heart of everything we do.
We deliver quality and value.
We are passionate about building strong communities.
We are transparent, open, and honest in everything we do.
We take responsibility and act with integrity.
We work collaboratively to achieve our goals.
Environment + Sustainability
Focused on energy efficiency improvements in homes and business operations.
Committed to reducing water usage and waste generation across operations.
Inclusion & Diversity
The company has implemented a Diversity & Inclusion strategy focused on fostering an inclusive culture and promoting diverse recruitment practices.