Trainee Sales Consultant

Description

• Assist the Sales Consultants with responding to all cancellations making every effort to ‘save’ and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments.
• Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
• Take responsibility for all company property, equipment and presentation across each designated development
• Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
• Assist the Sales Consultants to follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s).
• Build an awareness of local market and economic conditions.
• Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company.
• Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
• Work with the Sales Consultants to understand all relevant purchase assistance schemes, alternative site’s and house types to ensure every customer is offered a bespoke choice of purchase options.
• Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
• Assist with internal or external audit as required in line with Vistry Values of ICQ.
• Build a detailed knowledge of all relevant Vistry house types, availability and build progress within the designated developments, to ensure each customer is given every opportunity to purchase a new home.
• Travel to all designated developments to undertake pre booked customer appointments.

Requirements

• Proven sales and negotiation and sales skills with an ability to handle complaints and difficult situations
• Excellent IT skills with demonstrable knowledge of Microsoft Office tools
• Excellent administration and organisational skills
• Proven track record of achieving sales targets
• 5 GCSEs / GCE including Mathematics and English (at C grade or above).
• Patience and ability to remain calm in difficult situations
• Excellent communication skills
• The ability to work under pressure and meet sales targets
• Good planning and organisational skills
• Experience working in a customer facing role.
• Experience in generating leads and sales through telephone based business development

Benefits

• 2 Volunteering days per annum
• Competitive pension scheme through salary sacrifice
• Private medical insurance, with employee paid cover
• Competitive basic salary and annual bonus
• Share save and share incentive schemes
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• Life assurance at 4 x your annual salary
• Salary sacrifice car scheme available to all employees
• Employee rewards portal with many more benefits...
• Enhanced maternity, paternity and adoption leave

Training + Development

Interview process

Visa Sponsorship

Security clearance