Senior Residential Property Manager - FTC

Description

• Deliver high-quality customer service across a range of tenancy types, acting as the primary contact for super prime customers.
• Manage deposit release processes, tenancy check-outs, and utility account closures.
• Mentor property managers and provide guidance on day-to-day operations.
• Ensure accurate updates to leasing, accounting, and property management systems.
• Be available for out-of-hours support for your portfolio and oversee onsite staff.
• Monitor income and expenditure, working with credit control to ensure financial performance.
• Manage an allocated portfolio of prime central London residential properties.
• Conduct regular property inspections, manage void periods, and oversee maintenance and reletting activities.
• Lead small-scale projects to enhance property yield and support larger initiatives.
• Handle customer complaints and priority tasks, including arranging alternative accommodation when needed.
• Act as senior escalation point in the absence of the team lead, reporting directly to the Director of Residential.
• Collaborate with internal teams including Block Management, Facilities Management, Asset Management, and Finance.

Requirements

• Excellent communication and customer service skills, with the ability to resolve complex issues.
• Team-oriented mindset with a proactive approach to mentoring and support.
• ARLA qualification preferred.
• Strong understanding of tenancy types, property maintenance, and compliance.
• Experience working for a landed estate is desirable.
• Solid legal knowledge relevant to residential property management.
• Analytical skills and proficiency in Excel.
• Minimum 5 years’ experience managing prime central London residential properties.
• Ability to represent the organisation externally and contribute to strategic improvements.
• Ability to manage high-pressure situations and multiple initiatives.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance