Deliver high-quality customer service across a range of tenancy types, acting as the primary contact for super prime customers.
Manage deposit release processes, tenancy check-outs, and utility account closures.
Mentor property managers and provide guidance on day-to-day operations.
Ensure accurate updates to leasing, accounting, and property management systems.
Be available for out-of-hours support for your portfolio and oversee onsite staff.
Monitor income and expenditure, working with credit control to ensure financial performance.
Manage an allocated portfolio of prime central London residential properties.
Conduct regular property inspections, manage void periods, and oversee maintenance and reletting activities.
Lead small-scale projects to enhance property yield and support larger initiatives.
Handle customer complaints and priority tasks, including arranging alternative accommodation when needed.
Act as senior escalation point in the absence of the team lead, reporting directly to the Director of Residential.
Collaborate with internal teams including Block Management, Facilities Management, Asset Management, and Finance.
Requirements
arla
excel
legal
tenancy
5 years
communication
Excellent communication and customer service skills, with the ability to resolve complex issues.
Team-oriented mindset with a proactive approach to mentoring and support.
ARLA qualification preferred.
Strong understanding of tenancy types, property maintenance, and compliance.
Experience working for a landed estate is desirable.
Solid legal knowledge relevant to residential property management.
Analytical skills and proficiency in Excel.
Minimum 5 years’ experience managing prime central London residential properties.
Ability to represent the organisation externally and contribute to strategic improvements.
Ability to manage high-pressure situations and multiple initiatives.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
£15.8 billion
Asset Base
The company manages a substantial financial portfolio worth £15.8 billion.
£742.6 million
Annual Revenue
Its annual revenue reached £742.6 million in 2023.
185,000 acres
Rural Holdings
The company owns and manages over 185,000 acres of farmland, forests, and minerals.
Born from an Act of Parliament in 1760, it has evolved into a modern steward of land, property, and seabed across the UK.
Its portfolio spans rural acres of farmland, forests, and minerals; iconic urban hubs like Regent Street and St James’s; and marine seabed rights.
It develops and regenerates places—mixing science parks, housing, and leisure destinations—bringing new life to towns and cities.
It is a power player in offshore wind and marine energy, managing seabed leasing and supporting floating windfarms.
Its urban precincts—West End, regional retail, workplaces, and residences—combine heritage with modern development.
Unique among landowners, it manages Windsor Great Park and the Windsor Estate, blending conservation with commercial use.
A distinctive model: it operates commercially and returns all profit to the Treasury while working in the national interest.
Culture + Values
Caring. We look after the world around us and each other. We treat people, places and the environment with care.
Together. We work together and with others to deliver on our purpose. We focus on understanding the real needs of those around us.
Creative. Creativity enables us to unlock new ideas and solve problems. We embrace original thinking and the best ideas.
Impactful. Positive impact and financial performance go hand in hand. We align our actions with our purpose and make a difference.
Environment + Sustainability
15% Reduction
Energy Consumption
Achieved a 15% reduction in energy consumption in 2023/24 compared to the 2021/22 baseline.
11.8 GW
Offshore Wind Capacity
Operational offshore wind capacity is sufficient to power nearly 11 million homes.
300 km hedgerows
Afforestation Efforts
Planted 300 km of new hedgerows and 280 hectares of woodland as part of environmental restoration initiatives.
£20 million
Rural Environment Fund
Invested £20 million in environmental restoration and rural development programs.
Supports carbon capture and storage via seabed leasing, aligned with UK government’s Sixth Carbon Budget, aiming for four active CO₂ storage sites by 2030.
Seagrass, oyster, kelp, and native oyster restoration supported via Whole-of-Seabed and OWEC programmes.
Net zero target aligns with UK’s 2050 goal; net zero update published in April 2025, featuring science-based emissions-reduction targets.
Inclusion & Diversity
Representative Diversity & Inclusion group focused on eliminating systemic bias, race/ethnicity/culture, LGBT+, gender, and accessibility.
Disability Confident Level 2 employer with guaranteed interview scheme for disabled candidates.
Focus on increasing representation of Black and Asian communities and LGBT+ at senior leadership.
Gender equality awareness and action on inequality, bias, identity.
Accessibility partnerships with AccessAble, Purple and Business Disability Forum; developing accessibility guides for destinations.