Service Coordinator- Discovery Village

Overview

Coordinate resident move-ins/outs, inspections, vendor services, and maintenance scheduling.

Key Responsibilities

• purchase orders
• work orders
• vendor scheduling
• system maintenance
• data entry
• property inspections

Tasks

-Assist with the ordering and scheduling of vendor services. -Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction. -Assist with the closing of work orders/tickets once work is completed. -Address and follow up on customer service concerns from Satisfacts survey. -Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines. -Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.). -Provide residents with any charges related to move out/final inspection results. -Generate work orders for make readies and other maintenance service requests. -Schedule and conduct home inspections as it relates to the move in/move out process, including pre-move in/pre-move out, and final inspections. -Assist with the distribution of correspondence/notices (3-day notices, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.). -Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner. -Schedule and monitor water intrusion which includes communicating to residents, follow up and 3-day notices. -Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.). -Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards. -Operate a company or personal vehicle to travel to various locations for work purposes. -Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

Requirements

• microsoft office
• yardi
• payscan
• driver's license
• osha
• 1-2 years

What You Bring

-Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan). -Ability to travel to other regional locations for work, training, meetings and other work-related activities. -Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred. -Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart. -Must be able to meet the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. -Must possess a positive and professional demeanor in all interactions, under all circumstances. -1-2 years’ experience in residential property management or customer service role preferred. -Strong service and interpersonal skills. -Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required. -Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction. -Knowledge of OSHA laws and regulations. -Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved. -May require use of a personal/company vehicle or electrical cart.

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Benefits

-Medical/Dental/Vision Insurance* -Medical/Dental/Vision insurance eligible after 30 days of full-time employment. -Incentive Bonus Program -40 hours Paid Sick Leave per year** -10 Paid holidays per year -Employee Stock Ownership plan -80 hours Paid Vacation per year** -Life and AD&D Insurance -401k Retirement Plan w/company match -Vacation and sick time are based on the employee's hire date.

About Liberty Military Housing

-Focused on providing safe, comfortable, and sustainable housing for service members and their families. -The company plays a vital role in supporting military readiness by ensuring that service members can focus on their missions without housing worries. -A leader in military housing, Liberty Military Housing is known for its responsive customer service and community-focused approach.

Sector Specialisms