Case Manager, Bethany Senior Terraces (50617)

Description

• Maintain regular contact with tenants through monitoring services including home visits, telephone calls, and periodic inspections with property management staff
• Provide ongoing optimal case management, timely assistance and advocacy, information and referrals to community services including supportive counseling and crisis intervention, and other Identified support as needed
• Educate residents on the available on-site services and other community resources
• Actively coordinate day-to-day on-site services for tenants on their caseload and ensure all service provision is representative of RiseBoro’s mission
• Lead resident groups and provide brief counseling support, completing referrals to off-site mental health providers for more intensive clinical support and services
• Ensure tenancy of each resident through eviction prevention services, provide tenant/landlord mediation and advocacy when necessary, and work with the property management team to complete annual recertification paperwork
• Assist tenants with identifying additional benefits for which they may qualify and facilitate application to said benefits, conducting advocacy as needed
• Assist tenants in developing informal support networks with other tenants by facilitating opportunities for tenant engagement through educational workshops and social activities including birthday parties and holiday celebrations; provide translation during workshop presentations as needed
• Coordinate with the Supervisor and Program Director to issue bi-annual resident satisfaction surveys to assess needs and interests
• Identify strategies to address any short-term or chronic issues, such as substance use or mental illness, which might compromise service plan goals and trigger a relapse into homelessness
• Track tenant benefit expiration and recertification dates and create a plan for timely recertification submissions
• Complete needs assessments and develop ongoing, individualized tenant, goal-based service plans for all tenants; review service plans periodically and document the successful completion of tasks and objectives
• Ensure timely documentation of all interactions with tenants and instances of service provision in the program’s case notes database
• Assess tenant’s potential barriers to maintaining stable housing and provide coaching, support, and referrals to improve housing retention, stability, quality of life, and self-sufficiency i.e. support with budgeting life skills, tenancy, and communication skills, etc.
• Establish a calendar of recreational programming including planning and attending off-site trips with residents to dinners, Broadway shows, games, and other outings as determined based on tenant interests
• Coordinate with Health Services Coordinator and conduct case conferences to ensure residents receive the full breadth of wraparound services available both on-site and through referrals
• Prepare and maintain up-to-date resident files including records, personal and eligibility information, services provided, outcomes, and all relevant correspondence
• Work with community partners to ensure residents can age in place, including coordination of home care services and proper discharge planning from inpatient facilities
• Create and update social capital map with residents and maintain an ongoing, accurate tracker of residents who have family support including the desired level of engagement
• Communicate with on-site property management and maintenance staff on resident issues and obtain records of resident incidents and hospitalizations that take place during off-work hours

Requirements

• Ability to professionally represent RiseBoro with clients, visitors, co-workers, and volunteers
• Demonstrated knowledge of case management required; housing program case management preferred
• Ability to show genuine interest in the care and well-being of older adults
• Excellent interpersonal and customer service skills
• Proficient in Microsoft Office Suite, particularly Word, and Excel
• A self-starter with the ability to work independently with minimal supervision and collaboratively a team
• Excellent organizational skills and strong attention to detail
• Ability to think creatively and problem-solve
• Excellent time management skills with the ability to multitask and prioritize workflow
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Excellent verbal and written communication skills
• Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)
• Ability to be flexible in scheduling/staffing needs, for the provision of optimal client care
• Bachelor of Social Work degree is required
• Ability to maintain confidentiality at all times
• A minimum of one (1) year of clinical experience running groups and providing counseling preferred; housing case management experience a plus
• Bilingual English/Spanish; ability to speak, read, and write in Spanish preferred
• Ability to provide quality services with compassion, patience, and empathy

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance