Area Manager Housing at Sanctuary in Swindon, England, United Kingdom | GBP40,334-42,457 | Kablio

Role

Description

stakeholder meetings

compliance checks

team management

budget management

complaint handling

performance management

The Area Manager will be responsible for leading and driving the key functions of the housing team which include antisocial behaviour management, health & safety, compliance and tenancy management. You will lead in providing outstanding customer service and clear communication to residents and external stakeholders. The ideal candidate will have previous experience in a housing management role with exposure to housing legislation.

Homeworking – covering Gloucester, Swindon, Reading and Bournemouth

Contributing to meetings with stakeholders, internal and external, either face to face or via teams
Ensuring anti-social behaviour, compliance checks and general estate management are dealt with in line with relevant policies and procedures
Supporting the team with service charges and queries
Line management of a team of Housing Officers, you will liaise daily with your team to provide oversight and assist with any queries whilst ensuring a high level of performance and productivity
Attending court as required to support officers in complex legal cases
Managing and approving invoices and contributing to budget setting
Effectively managing complaints
Contributing, along with other Area Managers, to the management of the South West housing portfolio
Carrying out performance management meetings with the team and on an individual level
Assisting, supporting and advising members of the team in complex matters, ensuring the required training is provided
Promoting a performance culture to achieve KPIs and improve Tenant Satisfaction Measures, collaborating with other internal teams to maximise outcomes

Requirements

microsoft

risk management

housing law

housing diploma

driving licence

tenancy management

Working knowledge of Microsoft packages including Word, Excel, Outlook and Teams
An understanding of risk management and how this applies to housing management
Knowledge of relevant housing legislation and regulatory frameworks
Level 4 or 5 or Diploma in Housing
Wellbeing support and tools
Travel is a requirement of the role, therefore a full valid driving licence is essential with access to a vehicle insured for business purposes
A relevant qualification in housing management and / or be working towards a qualification
An excellent understanding of tenancy management particularly successions, mutual exchange and tenancy changes
An understanding of how to apply principles of case work to effectively manage anti-social behaviour

Benefits

£40,334 - £42,457 per year

We have an opportunity for an Area Manager – Housing to join our Housing Operations team. The team provides a housing management function across general needs, housing for older people and homeownership accommodation.

Employee recognition scheme
Role salary is £40,334 (rising to £42,457 after 12 months, subject to satisfactory performance)
25 days annual leave (rising to a maximum of 30 days) plus public holidays
Voluntary health plans
Cycle to Work scheme
Employee discounts
A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Born in 1969

Year of establishment

The company originated in 1969 as the World of Property Housing Trust.

125,000 homes

Properties managed

The company builds, owns, and manages over 125,000 homes across various housing types.

100 care homes

Care facilities operated

Its care arm manages over 100 residential care homes and supported living units.

It builds, owns and manages roughly 125,000 homes, encompassing affordable rent, shared ownership, student and keyworker housing.
Its care arm runs over 100 residential care homes and supported living units, transforming lives through specialist services.
Financed via careful stewardship and not‑for‑profit reinvestment, Sanctuary reinvests every penny into community development.
Large-scale retrofit schemes, including multi‑million-pound EPC upgrades, showcase its commitment to enhancing residents’ homes.
Regeneration projects breathe new life into neighbourhoods, such as transforming Glasgow’s former Victoria Infirmary into homes.
Unusual in its breadth, it operates across housing, care, student living, supported and keyworker accommodation under one umbrella.
A strategic acquirer, recent additions include Cornwall Care, Swan Housing Association and Johnnie Johnson Housing.
Its scale grants access to grants and public funding, enabling ambitious schemes in England and Scotland.

Culture + Values

Inclusion is one of our core values.
We work together as one team to support our social purpose and put our customers at the heart of everything we do.
We value transparency and accountability in actions toward decarbonisation and sustainability.

Environment + Sustainability

2,700 Homes

Retrofitting Achievements

Improved energy efficiency by retrofitting homes to meet higher environmental standards.

£1.4M Investment

Community Investment

Allocated significant funds to support community initiatives and projects.

38% Reduction

Operational Emissions Cut

Achieved a substantial reduction in operational carbon emissions.

33% Target

Capital Goods Emissions

Aiming to significantly reduce emissions from capital goods by 2030.

Committed to achieving net zero carbon emissions by 2050
Target to reduce downstream leased assets emissions by 18% by 2030
Target to reduce employee commuting emissions by 20% by 2030
Extended carbon emissions reduced by 4% year-on-year (2022/23 to 2023/24)
Reduced personal debt by £774,900

Inclusion & Diversity

2024-2026 Inclusion Strategy

Inclusion for All Strategy

The company's Inclusion for All strategy focuses on understanding customers, attracting diverse talent, providing inclusive workplaces, and embedding an inclusive culture over the next three years.

Over 6% Disabled Staff

Disabled Employees Representation

More than 6% of the company's workforce identifies as disabled, reflecting its commitment to disability inclusion.

1,500 Employees Surveyed

Workplace Adjustments Review

The company conducted a survey to review workplace adjustments for disabled employees, involving over 1,500 employees and 400 managers.

5 Years of Gender Pay Gap Reporting

Gender Pay Gap Transparency

The company has publicly reported its gender pay gap for five consecutive years, highlighting the need to address the overrepresentation of women in lower-paid roles.

Inclusion, Diversity, Equality, Equity are the company's core values.
The company monitors all nine protected characteristics under the Equality Act 2010 for equality analysis.
The organization is a Disability Confident Employer and conducts self-assessments on recruiting and retaining disabled people.
Colleague networks include the Disability Network, PRISM (LGBTQIA+), REN (Race Equality), and Parent Network.
The gender pay gap is attributed to the overrepresentation of women in lower-paid roles.

Articles

About Sanctuary

Careers at Sanctuary

Sanctuary Projects

Role

Description

stakeholder meetings

compliance checks

team management

budget management

complaint handling

performance management

Homeworking – covering Gloucester, Swindon, Reading and Bournemouth

Contributing to meetings with stakeholders, internal and external, either face to face or via teams
Ensuring anti-social behaviour, compliance checks and general estate management are dealt with in line with relevant policies and procedures
Supporting the team with service charges and queries
Line management of a team of Housing Officers, you will liaise daily with your team to provide oversight and assist with any queries whilst ensuring a high level of performance and productivity
Attending court as required to support officers in complex legal cases
Managing and approving invoices and contributing to budget setting
Effectively managing complaints
Contributing, along with other Area Managers, to the management of the South West housing portfolio
Carrying out performance management meetings with the team and on an individual level
Assisting, supporting and advising members of the team in complex matters, ensuring the required training is provided
Promoting a performance culture to achieve KPIs and improve Tenant Satisfaction Measures, collaborating with other internal teams to maximise outcomes

Requirements

microsoft

risk management

housing law

housing diploma

driving licence

tenancy management

Working knowledge of Microsoft packages including Word, Excel, Outlook and Teams
An understanding of risk management and how this applies to housing management
Knowledge of relevant housing legislation and regulatory frameworks
Level 4 or 5 or Diploma in Housing
Wellbeing support and tools
Travel is a requirement of the role, therefore a full valid driving licence is essential with access to a vehicle insured for business purposes
A relevant qualification in housing management and / or be working towards a qualification
An excellent understanding of tenancy management particularly successions, mutual exchange and tenancy changes
An understanding of how to apply principles of case work to effectively manage anti-social behaviour

Benefits

£40,334 - £42,457 per year

Employee recognition scheme
Role salary is £40,334 (rising to £42,457 after 12 months, subject to satisfactory performance)
25 days annual leave (rising to a maximum of 30 days) plus public holidays
Voluntary health plans
Cycle to Work scheme
Employee discounts
A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Born in 1969

Year of establishment

The company originated in 1969 as the World of Property Housing Trust.

125,000 homes

Properties managed

The company builds, owns, and manages over 125,000 homes across various housing types.

100 care homes

Care facilities operated

Its care arm manages over 100 residential care homes and supported living units.

It builds, owns and manages roughly 125,000 homes, encompassing affordable rent, shared ownership, student and keyworker housing.
Its care arm runs over 100 residential care homes and supported living units, transforming lives through specialist services.
Financed via careful stewardship and not‑for‑profit reinvestment, Sanctuary reinvests every penny into community development.
Large-scale retrofit schemes, including multi‑million-pound EPC upgrades, showcase its commitment to enhancing residents’ homes.
Regeneration projects breathe new life into neighbourhoods, such as transforming Glasgow’s former Victoria Infirmary into homes.
Unusual in its breadth, it operates across housing, care, student living, supported and keyworker accommodation under one umbrella.
A strategic acquirer, recent additions include Cornwall Care, Swan Housing Association and Johnnie Johnson Housing.
Its scale grants access to grants and public funding, enabling ambitious schemes in England and Scotland.

Culture + Values

Inclusion is one of our core values.
We work together as one team to support our social purpose and put our customers at the heart of everything we do.
We value transparency and accountability in actions toward decarbonisation and sustainability.

Environment + Sustainability

2,700 Homes

Retrofitting Achievements

Improved energy efficiency by retrofitting homes to meet higher environmental standards.

£1.4M Investment

Community Investment

Allocated significant funds to support community initiatives and projects.

38% Reduction

Operational Emissions Cut

Achieved a substantial reduction in operational carbon emissions.

33% Target

Capital Goods Emissions

Aiming to significantly reduce emissions from capital goods by 2030.

Committed to achieving net zero carbon emissions by 2050
Target to reduce downstream leased assets emissions by 18% by 2030
Target to reduce employee commuting emissions by 20% by 2030
Extended carbon emissions reduced by 4% year-on-year (2022/23 to 2023/24)
Reduced personal debt by £774,900

Inclusion & Diversity

2024-2026 Inclusion Strategy

Inclusion for All Strategy

The company's Inclusion for All strategy focuses on understanding customers, attracting diverse talent, providing inclusive workplaces, and embedding an inclusive culture over the next three years.

Over 6% Disabled Staff

Disabled Employees Representation

More than 6% of the company's workforce identifies as disabled, reflecting its commitment to disability inclusion.

1,500 Employees Surveyed

Workplace Adjustments Review

The company conducted a survey to review workplace adjustments for disabled employees, involving over 1,500 employees and 400 managers.

5 Years of Gender Pay Gap Reporting

Gender Pay Gap Transparency

The company has publicly reported its gender pay gap for five consecutive years, highlighting the need to address the overrepresentation of women in lower-paid roles.

Inclusion, Diversity, Equality, Equity are the company's core values.
The company monitors all nine protected characteristics under the Equality Act 2010 for equality analysis.
The organization is a Disability Confident Employer and conducts self-assessments on recruiting and retaining disabled people.
Colleague networks include the Disability Network, PRISM (LGBTQIA+), REN (Race Equality), and Parent Network.
The gender pay gap is attributed to the overrepresentation of women in lower-paid roles.

Articles

About Sanctuary

Careers at Sanctuary

Sanctuary Projects