Product Manager, Home Energy Consultation
Puget Sound Energy
Lead and grow residential energy efficiency programs, managing product lifecycle.
3 days ago ago
$104,500 - $174,100
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bothell, WA
Office Full-Time
Company Size
1,900 Employees
Service Specialisms
Energy Management
Renewable Energy
Electricity Distribution
Gas Services
Utility Operations
Sustainability
Environmental Consulting
Power Generation
Sector Specialisms
Energy
Electric Utilities
Natural Gas Utilities
Renewable Energy
Clean Energy
Electrification
Commercial Equipment
EV Charging Infrastructure
Role
What you would be doing
kpi reporting
financial forecasting
product roadmap
vendor management
market analysis
process optimization
- Responsible for overall success of program including growth, program cost, customer experience, and operations.
- Identifies customer challenges and industry best practices
- Serves as the primary steward of the residential customer experience.
- Establishes KPIs and reporting for performance of product line.
- Leads development of profit and loss statements and forecasts: Based on quantified market research, discussions with potential vendors, and knowledge of PSE and other programs, leads development of detailed financial proformas to support internal executive or board approvals, corporate financial forecasts, or regulatory submittals.
- Develops and champions product concepts: Identifies customer challenges and wants, current trends, other products in the marketplace.
- Leads internal teams to bring product concept through internal and external approvals and to launch. May continue to manage product after launch.
- Anticipates future needs of customers.
- Accountable for managing budgets.
- Oversees contractor and consultant work as needed, including negotiation of contractor deliverables and performance against those deliverables.
- Market and sales planning: Leads team to identify launch and follow-on customer segments, go-to-market strategy, advertising strategy, and set sales targets.
- Works with data analysts, marketing, communications, rates and regulatory affairs, journey managers and IT resources as necessary to maintain and enhance the product operations and the customer experience
- Assembles cross-functional teams, including data analytics, marketing, regulatory, IT, journey management, and customer support teams to develop metrics or identify plans to meet or exceed metrics
- Leads operational planning, including vendor and partnership management: Leads team to identify best means to deliver product to customers, including customer experience, sales process, technology requirements, personnel and equipment for operations and maintenance, mechanisms for delivery to customers, billing processes, and customer service.
- Leads effort to measure acceptable price point for product in marketplace.
- Identifies beneficial changes to product concept based on customer research.
- Manages regulatory and policy issues including reporting requirements.
- Champions process optimization, standardization and procedural excellence.
- Identifies and eliminates friction points in the customer journey.
- Identifies, builds relationships with, and negotiates contracts with external partners or vendors as necessary to deliver all aspects of product.
- Identifies market potential and pricing: Leads cross-functional team to quantitatively test market for potential adoption of product concept.
- Responsible to set ongoing operational targets for program.
- Responsible to ensure initial launch targets are met by overseeing the outreach of internal and external facing customer teams.
- Develops and manages product roadmaps through regular engagement with external customer and industry stakeholders.
- Leads collaboration across internal departments to support cross-functional execution towards product goals or development of new goals program enhancements. Oversees progress towards program KPIs.
- Orchestrates cross-functional collaboration and planning.
What you bring
project management
bachelor's
advanced excel
financial modeling
energy sector
problem solving
- Proven project management skills
- Excellent written and oral communication skills
- Ability to synthesize data and other information into clear, actionable deliverables
- Bachelor’s degree in business, marketing, finance, engineering or related field
- Experience in energy sector
- Excellent organizational, analysis, and problem solving skills including applying analysis and statistical methods to study complex and unique business issues.
- Ability to effectively manage conflict
- 7 years’ experience in leading/implementing complex multi-disciplined market/program/product analysis, research, evaluation, or product launch
- Proven ability to lead and influence cross-functional teams and stakeholders to deliver complex customer-facing products or projects
- Proven ability to identify and use advanced customer and marketing analytics
- Ability to build trust and value-based relationships with employees at all levels of internal and external organizations.
- Proven ability to lead or oversee financial modeling
- Excellent organizational and interpersonal skills
- Advanced skills in Excel, Word, PowerPoint, other presentation and analytical tools
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Security clearanceInformation not given or found
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Company
Overview
1899 Founded
Year Established
The company has been in operation for over a century, serving the Pacific Northwest.
1.1M Customers
Customers Served
The company provides electricity and natural gas to over 1.1 million customers in the region.
- Providing reliable electricity and natural gas to customers with a focus on sustainable energy solutions and reducing environmental impact.
- Actively investing in wind, solar, and hydropower projects as a key player in the transition to renewable energy.
- Committed to innovative solutions for energy efficiency and demand response.
- Supporting local businesses, initiatives, and educational programs through community engagement.
- Involved in major infrastructure projects, including large-scale energy storage and smart grid advancements.
- Dedicated to meeting the evolving needs of the Pacific Northwest's energy future.
- Customer Commitment: We focus on delivering the best service and experience to our customers.
- Safety: We prioritize the safety of our employees, customers, and communities.
- Integrity: We operate with honesty and transparency in everything we do.
- Sustainability: We are committed to supporting environmental sustainability and community resilience.
- Excellence: We strive for continuous improvement, striving to be the best in our field.
- Collaboration: We work together as a team to drive innovation and meet challenges head-on.
2045
Net Zero Goal
Commitment to achieving net-zero carbon emissions by this future date, aligning with global sustainability efforts.
50%
Renewable Energy
A significant portion of energy supply now comes from renewable sources such as wind and solar power.
- Aiming to reduce customers' carbon footprint through energy efficiency programs and clean energy solutions.
- Expanding electric vehicle charging infrastructure to support regional EV adoption.
- Investing in modern, resilient energy infrastructure for a clean energy future.
34% Leadership
Women in Leadership Roles
A significant percentage of leadership positions are held by women.
- Leadership is committed to advancing diversity, equity, and inclusion across all levels.
- Active employee resource groups support a variety of diverse communities.
- An inclusive culture is promoted where every employee feels valued and respected.
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