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Technical Support Specialist (Help Desk)
Harris Beach Murtha
Provide IT help desk support, troubleshooting hardware/software and assisting users.
6d ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Albany, NY
Hybrid
Company Size
300 Employees
Service Specialisms
Legal Services
Litigation
Real Estate
Corporate Law
Mergers and Acquisitions
Employment Law
Environmental Law
Tax Law
Sector Specialisms
Energy
Education
Financial Services
Food and Beverage
Retail
Hospitality
Municipalities and Local Agencies
Corporate
Role
What you would be doing
user support
system deployment
server troubleshooting
sharepoint integration
user training
record keeping
- Prepare user reference materials and provide training on new or unfamiliar systems
- Travel between offices when needed
- Maintain accurate records of support interactions and recurring issues
- Participate in firm-wide initiatives such as legal project management, SharePoint integration, and office reorganizations
- Assist users with software and hardware issues, including escalated support requests
- Provide technical support by phone, in person, and in writing
- Configure, install, test, and deploy systems and applications
- Troubleshoot server and network issues, including Office 365 and Microsoft Server environments
What you bring
windows
office365
citrix
degree
troubleshooting
communication
- Excellent client service, communication, and listening skills
- Experience with Windows 10/11, Windows Server, Office 2016/365, and conferencing tools like Jabber, Teams, and Webex
- Are comfortable working in the office three days each week, after training
- Familiarity with Citrix or other remote access technologies
- A college degree or certification in IT or Computer Science (preferred)
- Have exceptional verbal and written communication skills
- 3+ years of experience in IT support, including network, customer, and systems support
- Strong troubleshooting skills across a variety of systems and technologies
- Enjoy working with diverse personalities within various levels of the firm
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Over 50 Years
Years in Business
The firm has established a strong presence in various legal sectors over decades.
Fortune 500
Enterprise Clients
The firm serves a range of clients, including large corporations such as Fortune 500 companies.
- Specializes in providing services to both private and public sector clients, with a diverse range of industries served.
- Offers expertise in corporate law, real estate, environmental matters, and public infrastructure.
- Known for managing large-scale commercial and government projects, especially in energy and utilities.
- Distinct for its ability to handle complex regulatory issues and navigate government policy challenges.
- The firm has expanded through strategic mergers, strengthening its position across several U.S. regions.
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