Service Desk Analyst I at Associa in Richardson, TX | Kablio

Role

Description

ticket logging

office troubleshooting

issue escalation

sla management

user support

knowledge base

Log and track incident tickets in our ticketing system.
Troubleshooting Microsoft Office applications
Escalate complex issues to higher-level support teams when necessary.
Adhere to service level agreements (SLAs) and meet performance metrics.
Provide timely and effective technical support to end-users via phone, email, and remote tools.
Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills.
Maintain and update the knowledge base to improve troubleshooting efficiency.
Diagnose and resolve a wide range of IT issues, including:

Requirements

remote desktop

hardware troubleshooting

a+ certified

windows 10/11

problem solving

communication

Great communication skills
Familiarity with Remote Desktop tools
Hardware troubleshooting (PCs, laptops, printers, etc.)
A+ Certified - Preferred
Strong technical aptitude
Phone Etiquette
Executive Presence
Ability to think out of the box
Knowledge of Windows 10 and 11 Operating Systems
1-2 years of related technical service desk experience or equivalent combination of Associates or Bachelors degree and some related work experience
Problem solving & critical thinking

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1979

Year Founded

The company was established in 1979 in Dallas.

300+ Branches

Branches Globally

Associa has expanded to over 300 locations worldwide through steady growth and acquisitions.

7.5M Residents

Residents Served

They provide property management services to over 7.5 million residents globally.

It emerged as a pioneer in comprehensive community management.
It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments.
Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services.
Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight.
They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence.
Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.

Culture + Values

Service
Innovation
Family
Integrity
Loyalty

Environment + Sustainability

$100,000

Disaster Relief Contribution

Provided disaster relief funds to support communities affected by Central Texas floods in July 2025.

No explicit net‑zero or sustainability targets found on corporate site
Corporate Responsibility section highlights support for communities during disasters
No specific data‑driven environmental goals or net zero target date publicly disclosed

Inclusion & Diversity

58% female

Employee Demographics

Refers to the percentage of female employees in the company's workforce.

52% people of color

Employee Diversity

Indicates the percentage of employees who identify as people of color.

Established Associa Women’s Network to support women’s career growth and education
Established Associa Multicultural Network to support cultural and ethnic understanding

Articles

Help Center – Employee Self‑Help

Careers & Culture