Workplace Experience Sr Coordinator - Bethesda, MD

Description

• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Create customized client materials that follow brand guidelines.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.
• Evaluate and select solutions from established options.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Impact team through the quality of the services or information provided.
• Make a memorable first impression by answering the telephone in a professional manner.

Requirements

• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
• Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs
• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.

Benefits

• Open and flexible work schedules.

Training + Development

Interview process

Visa Sponsorship

Security clearance